Commercial Operations Specialist Customer Care

Were Hiring: Customer Care Operations Specialist Oxford / Hybrid

Oxford Nanopore Technologies Commercial Operations Full-time Occasional travel (up to 20%)

Oxford Nanopore Technologies is changing the way the world understands biology. Our realtime scalable sequencing technology enables anyone anywhere to analyse any living thing from pocketsized devices all the way to populationscale systems.

Were continuing to grow globally and were looking for a Customer Care Operations Specialist who is passionate about improving customer experience and driving operational excellence.

About the role

In this role youll play a key part in shaping and improving the endtoend customer journey from order placement to fulfilment and support. Youll work closely with Customer Care Sales Logistics Finance and Technical Support teams around the world to streamline processes analyse customer data and drive continuous improvement.

This is an excellent opportunity for someone with experience in customer operations service operations or commercial support who is ready to step into a global role with real impact.

What youll be doing

• Partner with regional Customer Care teams to identify operational gaps and improvement opportunities
• Analyse customer behaviour and pain points to support datadriven decision-making
• Maintain global SOPs operating models and governance frameworks
• Lead continuous improvement initiatives and support global rollouts
• Support ERP/CRM enhancements (requirements testing documentation)
• Develop training and enablement materials to support global standards
• Drive change management and ensure successful adoption across regions

What were looking for

• Bachelors degree in Business Operations Supply Chain Analytics or similar (or equivalent experience)
• 2 plus years in customer operations supply chain or commercial support
• Strong analytical skills with confidence in Excel; familiarity with ERP (D365/Oracle/SAP) and CRM tools (Salesforce)
• Excellent communication and crossfunctional collaboration skills
• Highly organised detaildriven adaptable and comfortable in a fastpaced environment

Nice to have: experience in biotech/life sciences process improvement methods or global logistics.

Why join Oxford Nanopore

• Play a key role in enhancing the global customer experience
• Work in a collaborative innovative missiondriven environment
• Gain exposure to crossfunctional teams and strategic operational projects
• Join a growing commercial operations function with strong opportunities for development

Interested Apply now to join Oxford Nanopore and help shape the future of our global Customer Care operations.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.

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