Account Executive-Ticket Sales & Service (Ontario Reign)

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

For more than 20 years AEG has played a pivotal role in transforming sports and live entertainment. Annually we host more than 160 million guests promote more than 10000 shows and present more than 22000 events around the world. We are committed to innovation artistry and community and leverage the power of our 300 venues leading sports franchises marquee music brands integrated entertainment districts premier ticketing platform and global sponsorship activations to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart and we strive to build a diverse and inclusive company that reflects the artists athletes and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference then join us in giving the world reason to cheer!

JOB DESCRIPTION:

The is Account Executive-Ticket Sales & Service is responsible for customer service retention and cross selling to/forcurrent Ontario Reign Season Ticket Members and prospective new fans. This individual will develop relationshipswith Season Ticket Members in order to gain revenue by renewing season tickets selling new season tickets andcross selling group and mini plan tickets to Inland Empire businesses and families for the Ontario Reign HockeyClub of the American Hockey League (AHL).

ESSENTIAL FUNCTIONS:

Manage the day-to-day tasks of season ticket accounts by renewing and increasing portfolios by providing a service level of the highest standard. Create and maintain high levels of service excellence both in individual interactions with Reign fans and in joint efforts with fellow Reign Account Executives. Proactively work to increase customer loyalty and renewal percentages to generate additional revenue for the Club.
Conduct a high volume of daily service calls. Make a minimum number of touch points per Season Ticket account per year depending upon the profile of each account including arena seat visits. Generate new revenue referrals through up-selling cross-selling and uncovering account referrals. Proactively prospect to generate new business relationships.
Provide prompt thorough and courteous responses to all inbound customer communication phone calls emails mail etc. Respond to all Season Ticket Member needs such as customer service issues ticket exchange and add-on requests financial billing and other ticketing and team-related questions.
Utilize CRM system to track and report progress of relationships with all Season Ticket Members as well as to ensure client profiles are always up-to-date. Create manage and analyze all data from ticket sales surveys to improve department efficiency retention rates and customer satisfaction and loyalty.
Perform game day responsibilities including entertaining clients and prospects as well as working ticket sales booths and tables.

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY:

The Account Executive - Ticket Sales & Service must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skill and abilities:

Excellent customer service skills
Outstanding listening written and verbal communication skills
Quality presentation skills ability to create analyze interpret and present reports and correspondence
Highly organized resourceful detailed-oriented quick learner with good time management skills
Ability to professionally communicate and interact with all levels of management and clients
Proficient with Microsoft Word Excel and Outlook; ability to learn required business systems
Ability to professionally handle highly sensitive and confidential information
Knowledge of Archtics/Ticketmaster or other ticket software preferred
Flexible hours required: working evenings/nights weekends and holidays

QUALIFICATION STANDARDS:

Education:

High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience:

2-4 years related work experience

Pay Scale: $20.23 commission

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Full-time: We offer a comprehensive benefits package that includes: medical dental and vision insurance paid holidays vacation and sick time company paid basic life insurance voluntary life insurance parental leave 401k Plan (with a current employer match of 3%) flexible spending and health savings account options and wellness offerings.

AEG reserves the right to change or modify the employees job description whether orally or in writing at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEGs policy is to hire the most qualified applicants and we comply with all applicable federal state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race color marital status disability religion age sex sexual orientation national origin genetic information veteran status or any other legally protected status recognized by applicable federal state or local law.

Employer does not offer work visa sponsorship for this position.

#LI-Reign #LI-Onsite

Required Experience:

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.For more than 20 years AEG has played a pivotal role in transforming sports and live entertainment. Annually we host more than 160 milli...