Collection specialist

Alnafitha IT is a leading independent provider of ITservices and solutions in Saudi Arabia founded in 1993.

As a fully Saudiowned company we have establishedourselvesfrom a startup business toa market leader offering acomprehensive range of IT solutions tailored to meet the unique requirements ofour clients.

Our expertise spans across various domains includingMicrosoft AWS ManageEngine and Zoho Solutions ensuring that we deliverstrategic IT solutions that drive digital transformation and operationalexcellenceto our clients.

With over 30 years of experience Alnafitha IT hassuccessfully completed more than 4000 projects serving over 3000 satisfiedcustomers and collaborating with 65 partners.

Our commitment to excellence is evident in ourcustomercentric approach which emphasizes engagement collaboration and arelentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customercentricprovider for digital transformation and consultation fostering innovation andexcellence in all our solutions. We are dedicated to optimizing operationalefficiency and ensuring effective resource utilization to enhance customersatisfaction and profitability

At Alnafitha IT we believe in empowering ouremployees and nurturing their growth which is essential for driving leadershipin technology and customer satisfaction. As we continue to expand our presencein the IT landscape we remain committed to delivering cuttingedge solutionsthat not only meet but exceed our clients expectations.

• Engage directly with customers through onsite visits phone and email to manage overdue accounts utilizing Zoho CRM and Books for comprehensive account management and invoicing.
  
• Utilize negotiation skills to recover debts effectively and arrange suitable payment plans ensuring compliance with regulatory standards and company policies.
  
• Maintain precise records of financial transactions customer communications and collection activities to ensure accuracy and compliance with internal and legal standards.
  
• Generate detailed reports on collection efforts and outcomes analyzing account status and trends to inform and optimize future collection strategies.
  
• Adhere to legal guidelines and company policies throughout the collection process upholding a high standard of ethics and professionalism.
  
• Provide superior customer service resolving inquiries and disputes with professionalism and courtesy aiming to maintain customer satisfaction and loyalty.
  
• Collaborate with finance sales and customer service departments to align collection activities with overall business objectives sharing insights to support companywide goals.
  
• Efficiently manage and prioritize field visits utilizing technology and tools for mobile communication and onthespot payment collection.
  
  

Requirements

• Bachelors degree in accounting or related field preferred; high school diploma or equivalent required.
  

• 4 years of experience infield collections account management or a related role preferably in the IT sector.
  
• Strong knowledge of CRM/ERP systems especially Zoho CRM and Zoho Books.
  
• Exceptional negotiation communication and interpersonal skills.
  
• Ability to manage multiple tasks and efficiently schedule field visits.
  
• Proficiency in Microsoft Office suite.
  

• High sense of responsibility and ownership acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.