Logistics Specialist

Homzmart

Job Location:

6th of October City - Egypt

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Inbound Logistics & QC: Oversee offloading receiving and quality control (QC) of incoming shipments ensuring compliance with company standards and documenting any QC issues.
Inventory & Warehouse Management: Track and manage packaging materials conduct cycle counts and ensure proper item labeling storage and space optimization.
Order Verification & Fulfillment: Receive and verify items from the putaway area after QC checks ensuring accurate inventory records and proper packaging before dispatch.
Safety & Compliance: Ensure adherence to warehouse safety protocols proper item handling and operational guidelines especially during night shift operations.
Middle Mile Operations: Coordinate the accurate and timely transfer of shipments between hubs following established logistics procedures.
Issue Management: Investigate and resolve customer complaints related to order fulfillment delays damages or incorrect deliveries using a ticketing system (e.g. Salesforce).
Collaboration & Coordination: Work closely with the Logistics Customer Operations and Reverse Logistics teams to streamline issue resolution and maintain smooth operations.
Data Analysis & Reporting: Track and analyze operational trends generate reports on key performance indicators (KPIs) and escalate critical issues to management.
Customer Satisfaction: Provide excellent customer service by proactively addressing concerns managing expectations and ensuring a seamless logistics experience.
Process Improvement: Identify opportunities for optimizing logistics workflows enhancing efficiency and implementing best practices for order fulfillment and issue resolution.

Qualifications :

Qualifications:

Bachelors degree in Business Administration Logistics or a related field.
12 years of experience in customer service ecommerce operations or a related field.
Strong understanding of ecommerce logistics and order fulfillment processes.
Excellent communication and interpersonal skills both written and verbal.
Strong analytical and problemsolving skills.
Proficiency in using Salesforce or other CRM systems.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.

Additional Information :

Technical Skills:

Proficiency in Microsoft Office Suite (Word Excel PowerPoint).

Remote Work :

Employment Type :

Fulltime

Key ResponsibilitiesInbound Logistics & QC: Oversee offloading receiving and quality control (QC) of incoming shipments ensuring compliance with company standards and documenting any QC issues.Inventory & Warehouse Management: Track and manage packaging materials conduct cycle counts and ensure prop...

Key Responsibilities

Inbound Logistics & QC: Oversee offloading receiving and quality control (QC) of incoming shipments ensuring compliance with company standards and documenting any QC issues.
Inventory & Warehouse Management: Track and manage packaging materials conduct cycle counts and ensure proper item labeling storage and space optimization.
Order Verification & Fulfillment: Receive and verify items from the putaway area after QC checks ensuring accurate inventory records and proper packaging before dispatch.
Safety & Compliance: Ensure adherence to warehouse safety protocols proper item handling and operational guidelines especially during night shift operations.
Middle Mile Operations: Coordinate the accurate and timely transfer of shipments between hubs following established logistics procedures.
Issue Management: Investigate and resolve customer complaints related to order fulfillment delays damages or incorrect deliveries using a ticketing system (e.g. Salesforce).
Collaboration & Coordination: Work closely with the Logistics Customer Operations and Reverse Logistics teams to streamline issue resolution and maintain smooth operations.
Data Analysis & Reporting: Track and analyze operational trends generate reports on key performance indicators (KPIs) and escalate critical issues to management.
Customer Satisfaction: Provide excellent customer service by proactively addressing concerns managing expectations and ensuring a seamless logistics experience.
Process Improvement: Identify opportunities for optimizing logistics workflows enhancing efficiency and implementing best practices for order fulfillment and issue resolution.

Qualifications :

Qualifications:

Bachelors degree in Business Administration Logistics or a related field.
12 years of experience in customer service ecommerce operations or a related field.
Strong understanding of ecommerce logistics and order fulfillment processes.
Excellent communication and interpersonal skills both written and verbal.
Strong analytical and problemsolving skills.
Proficiency in using Salesforce or other CRM systems.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.

Additional Information :

Technical Skills:

Proficiency in Microsoft Office Suite (Word Excel PowerPoint).

Remote Work :

Employment Type :

Fulltime

Key Skills

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About Company

Homzmart

Homzmart is an eCommerce platform that sells home furniture, home décor, lighting and home supplies through a visualized community. Website http://www.homzmart.com

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