Telephone Operator
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate guest rooms hotel departments or external parties.
- Place outgoing calls as requested by guests or staff.
- Take and relay messages accurately.
- Provide information about hotel services facilities and local attractions.
- Handle guest requests for wakeup calls.
- Assist guests with placing longdistance or international calls.
- Respond to guest inquiries and resolve any telephonerelated issues.
- Operate the hotels telephone switchboard or PBX system.
- Monitor and maintain the telephone system.
- Handle emergency calls and follow established procedures.
- Maintain accurate records of calls messages and wakeup call requests.
- Log any telephone system malfunctions or issues.
- Maintain a professional and courteous demeanor at all times.
- Provide excellent customer service to all callers.
- Handle guest complaints or concerns in a calm and efficient manner.
Qualifications :
Bachelors degree in hospitality or equivalent
Previous experience in a similar role is preferred
Excellent verbal communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using telephone systems and switchboards.
- Basic computer skills.
- Ability to multitask and prioritize tasks.
- Strong attention to detail.
- Fluency in EnglishÂ
- Ability to work independently and as part of a team
Remote Work :
No
Employment Type :
Fulltime
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
