Suspense Transaction Processor
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Job Location:
Sacramento County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ONSITE ONLY: Full-Time Suspense Transaction Processor
Location: Mather CA ONSITE ONLY
$19.50 per hour in training
$19.50 per hour in production
HOURS:
Schedule to consist of five days a week Monday through Friday w/occasional Saturdays. Shift hours are between the hours of 7:30 AM 4:00 PM on Monday Friday. Overtime may be required. Suspense assists Data Entry team when necessary.
What you get:
- Paid Training
- Benefits- effective 1stday
- Career Growth Opportunities
- Great Work Environment
- Perks
PURPOSE OF POSITION:
The Suspense Transaction Processor will use a PC workstation and telephone outreach to accurately process child support collections from scanned documents which do not contain the proper identification to process under usual processing rules.
RESPONSIBILITIES:
- Accurately posting financial information using a PC workstation.
- Maintain established productivity and quality standards attentive to detail and accuracy.
- Outreach to employers and contact with county and DCSS resources.
- Use of CSE KidStar and internet resources for research purposes.
- Performing additional quality control checks.
- Observes professional standards of conduct including attendance professional behavior and dress code.
- Performs other duties as assigned.
- High School diploma or GED. Customer Service or previous telephone experience a plus. Previous computer experience with knowledge of Windows desktop applications required.
- Position requires keyboarding repetitive motions with fingers and sitting for long periods of time.
- The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
- Provide peer-to-peer training for incoming training classes that transition to the call center floor.
EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:
- High School diploma or GED. Customer Service or previous telephone experience a plus. Previous computer experience with knowledge of Windows desktop applications required.
PHYSICAL REQUIREMENTS:
- Position requires keyboarding repetitive motions with fingers and sitting for long periods of time.
- The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
- Provide peer-to-peer training for incoming training classes that transition to the call center floor.
Requirementsto be successful in this role you will:
- Have a High School Diploma or an equivalent level of education.
- Be able to successfully pass a background check and fingerprinting.
- Demonstrate problem-solving skills.
- 1-2 years experience in a call center environment.
- 2 years experience in payments and data entry.
- Be able to type a minimum of 30 WPM (words per minute) on a computer.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
- The ability to convey complex information clearly and concisely.
- Astrong work ethic.
- Effective and accurate written and verbal communication skills.
- The ability to be detail oriented.
- Effective problem-solving skills.
- The ability to be well organized.
- Excitement for innovative technology.
- Calm conflict resolution and problem-solving skills.
- 100% attendance and punctuality commitment.
- The ability to work independently.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.50
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
