Location Support Specialist

WHAT YOULL DO
As a Location Support Specialist you will provide onsite technical support across offices stores and warehouses securing smooth daily operations and an excellent user experience. You will troubleshoot coordinate with vendors and contribute to reliable wellfunctioning local tech this role you will be responsible for the Sales Market consisting of the Czech Republic Slovakia Romania and Hungary.

You will:

• Provide onsite support for hardware software and device issues that cannot be resolved remotely.
• Troubleshoot and repair user equipment including laptops mobile phones tablets and meetingroom devices.
• Support colleagues with equipment setups configurations maintenance and daily technical needs.
• Provide hands-on technical assistance to office store and warehouse teams ensuring uninterrupted daily operations.
• Collaborate with the Global Network team on office network and accesspoint issues.
• Distribute and support technical equipment for stores (phones tills spare parts).
• Maintain accurate documentation and follow up on incidents and tasks in ServiceNow.
• Act as the local point of contact for infrastructure vendors (ISP telephony) to secure timely checks and maintenance.
• Contribute to a reliable stable and userfriendly onsite IT environment by proactively identifying and resolving issues.

WHO YOULL WORK WITH

As a Location Support Specialist you will work closely with local colleagues across offices stores and warehouses as well as with Global Network teams infrastructure vendors and central IT support functions. Together you ensure smooth technical operations and a supportive serviceminded experience for all users.

WHO YOU ARE

We are looking for people with

• Secondary education; ITrelated studies are an advantage.
• Familiarity with ServiceNow or similar ticketing systems.
• Hands-on experience with user devices networks and hardware setups
• Basic understanding of hardware and software troubleshooting supported by handson experience or strong interest in IT.
• Strong organizational skills and a structured detailoriented approach.
• Good communication abilities and comfort in supporting colleagues at different technical levels.
• Proficiency in English and Czech languages.

And people who are

• Curious quick to learn and motivated by solving technical challenges.
• Serviceminded collaborative and eager to help colleagues succeed.
• Calm under pressure and positive when unexpected issues arise.
• Practical handson and comfortable working independently on various onsite tasks.

WHO WE ARE

H&M group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOULL LOVE WORKING HERE 
At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

More specifically we offer:

• 25% staff discount for you and one family member across all H&M Group brands in stores and online (H&M COS Weekday Monki H&M HOME & Other Stories ARKET).  
• Working mode: 4 days from office / 1 day flexible.
• Meal Allowance  Receive a meal allowance of 90 Kč for each working day included in your salary.
• H&M HIP incentive program.
• Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us.
• Referral bonus for recommending externally hired colleagues.
• Co-financed access to either a Multisport Card.
• Occasional coupons and bonuses throughout the year.
• Extra Annual Leave - 1 additional vacation day after 6 months of employment.
• Additional day off (jubilee).
• Educational Learning Studio platform including LinkedIn Learning.
• Structured year-round development process with goal setting performance evaluation and achievement review.
• Career opportunities with 70% of our recruitment processes filled through internal promotions.

JOIN US

Our uniqueness comes from a combination of many things our inclusive and collaborative culture strong values and opportunities for growth. But most of all its our people who make us who we are.

This is a full-time role based on a local contract in Prague Czech Republic. The Location Support Specialist reports to Tech Manager.

If you feel that this is an opportunity that will drive you please apply with your CV in English no later than 10th May 2026. Due to data privacy policies we only accept applications via our career page.

Take the next step in your career with us. The journey starts here.

*we are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Remote Work :

No

Employment Type :

Full-time