Manager, Customer Success

Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.

Want to join the leader in AI-powered data security

Lets disrupt the modern world of data management together. This leadership role is focused on leading a team of regional Customer Success Managers while ensuring our customers success driving growth/adoption of our technology boosting renewals and gleaning strategic insights that improve our product value.

This is an exciting opportunity to unequivocally influence Cohesitys customers and to deliver an outstanding customer experience! We are looking for someone who is truly passionate about customer advocacy and team development and has a proven track record to talk about!

This is a daring role that requires outstanding leadership skills customer relationships team building deep management and demonstrated mentor skills a motivational style and analytical skills. Additionally you will have a focus on quality management; nurture innovation and high accountability and demonstrate the ability to drive continuous operational improvement as a way of working and managing. Are you a person by nature that is a conservative risk-taker with a high level of ambition and thrive in a changing environment

HOW YOULL SPEND YOUR TIME HERE

• Leading a team of Customer Success Manager across the region

• Develop delivery plans that improve the customer experience and achieve higher product adoption and customer happiness

• Assist the account and support teams with key critical issues and where required the production of standard methodology blueprints for the portfolio of customers

• Ensure delivery on Key Operational metrics including Customer Health - Green/Yellow/Red Adoption (Consumption & Usage) Reference-ability Renewal Likelihood Upsell / Cross-Sell Potential and % Retention / Renewal

• Drive premier programmatic Customer Success practice ensuring rapid onboarding collaboration within internal teams and across the customer lifecycle

• Work closely with Sales reps and Renewals managers to identify new opportunities and upsell potential

• Increase the lifetime value of the Customer through greater advocacy and reference-ability

• Serve as a customer advocate in the evolution of our products and platform functionality integral to the customers success

• Engage broadly across the Customer organization from management through to C-Level/Influencer as needed

• Ensure customer feedback is clearly collected and conveyed internally to enable ongoing improvement of products and services

• Assess the interactions with our top customers (product performance depth and breadth of usage Support experience)

WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Relevant Bachelors degree or equivalent experience in computer science or related fields is acceptable.

• Experience leading a team of customer success managers across the ASEAN/ANZ region.

• Demonstrated trajectory of success with people-management mentoring and amplifying teams proficiencies

• Ability to lead influence through persuasion negotiation and consensus building

• Deep business operations expertise with solid experience with SFDC Gainsight and comfortable with creating reports and dashboards

• Combined background of post-sales sales consulting services experience

• Deep understanding of value drivers in recurring revenue business models

• A hardworking and creative leader with the ability to encourage others

• Excellent communication and presentation skills

• Strong leadership skills with validated ability to influence inside and outside of the organization at the highest levels to garner support

• Demonstrated ability to leverage AI tools to enhance productivity streamline workflows and support decision making.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.