Ecommerce Manager (Subscriptions) THG Nutrition

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About THG

We are THG a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC Myprotein ESPA Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

With us youll go further faster. What are you waiting for

The role:

We are seeking a commercially driven and data-focusedEcommerce Manager Subscriptionsto lead and scale the subscription business for a fast-growing global performance nutrition brand similar toMyprotein.

This role will own the end-to-end subscription strategy execution and optimisation across web mobile and CRM touchpoints with the goal of driving recurring revenue improving customer lifetime value (LTV) and reducing churn.

You will work cross-functionally with trading marketing CRM product tech and customer service teams to deliver best-in-class subscription experiences.

As an Ecommerce Managers (Subscriptions) Youll:

Subscription Strategy & Growth:

Own the subscription P&L and recurring revenue targets
Develop and execute a roadmap to grow subscriber acquisition retention and LTV
Identifynew subscription models (bundles tiered plans loyalty integrations member exclusives)
Optimise pricing discount structures and incentives

Trading & Commercial Performance:

Manage weekly and monthly subscription performance reporting
Analyse churn retention cohorts AOV and renewal rates
Identifytrading opportunities to increase conversion to subscription at PDP and basket stages
Partner with category and merchandising teams to prioritise subscription-first SKUs

Onsite Optimisation:

Own subscription UX across PDP basket checkout and account areas
Develop A/B testing roadmap to improve subscription conversion and reduce cancellation
Work with UX and CRO teams to optimise subscriber journeys
Improve clarity of value proposition and subscription benefits messaging

Retention & CRM Collaboration:

Partner with CRM to design lifecycle journeys (welcome replenishment reminders win-back)
Develop churn-reduction strategies (pause options swap products flexible frequency)
Implement segmentation strategies to personalise offers

Technical & Platform Management:

Manage subscription platform performance and integrations
Work with product and development teams on feature enhancements
Ensure subscription functionality is scalable and optimised for global markets

Data & Insights:

Build dashboards tracking subscriber growth churn retention ARPU and LTV
Use cohort analysis toidentifyretention levers
Conduct post-campaign analysis and recommend improvements

What skills and experience do I need for this role

Experience owning or managing a subscription or recurring revenue P&L
Proven ability to grow subscriber acquisition retention and lifetime value (LTV)
Experience developing subscription models (e.g. bundles tiered plans loyalty programmes)
Strong commercial and trading analysis skills including reporting on churn retention AOV and renewal rates
Experience identifying conversion opportunities across the eCommerce funnel (PDP basket checkout)
Knowledge of onsite optimisation and CRO including running A/B testing programmes
Experience improving customer journeys and subscription UX
Collaboration with CRM teams to deliver lifecycle marketing (welcome reminders win-back campaigns)
Experience designing churn reduction and retention strategies
Ability to work with product engineering and platform teams to manage subscription technology
Experience analysing subscriber data cohorts and performance dashboards
Strong data-driven decision making and post-campaign analysis

Whats in it for me

Career Development

Access bespoke development programmes that have been designed and developed by our in-house L&D team.
Develop yourexpertisethrough our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

25 days annual leave plus bank holidays.
Dontwant to work on your birthday Wedonteither! Enjoy your day off on us!
Enhanced maternity and paternity pay depending on length of service.
Up to 10 days compassionate leave.
Buy back up to 3 days each year.
Unlock 2 days volunteer leave after 12 months

Wellbeing Support

Access face-to-face and virtual appointments with our in-house GP.
Access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa.
State-of-the-arton-site gym.
Access to our on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
Subsidised bus pass from Manchester City Centre to our ICON office.
Up to 50% staff discount on THG brands.
On-site staff shop.
Access to on-site barber.
Know someone who would be perfect for THG Refer them and get up to 1000 when they pass their probation.
Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer.

Werecommitted to creating a diverse and inclusive workplace that allows everyone tothrive andstrongly encourage all candidates from all backgrounds and identities to apply.

Please emailif yourequireanyadditionalsupport or need to make any adjustments to our recruitment process. Youdontneed todiscloseyour disability or condition; you just need to let us know what support you need or changes you need to make. Ifyourenot sure we can work with you to explore the available options.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you havent heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Required Experience:

Manager

About THGWe are THG a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.Our portfolio of leading retailers and brands such as LOOKFANTASTIC Myprotein ESPA Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.With us y...