Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Accrue up to an extra 12 days of leave per year through our Life Days program.
Work with world leading technology business at the forefront of innovation.
Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.
Your New Role and Responsibilities
The MSS Sector at Leidos currently has an opening for Service Delivery Manager to work in our Melbourne Victoria office. This is a wonderful opportunity to draw on your experience to meaningfully contribute to the Bureau of Meteorology this mission we work together to support our Enterprise Data Platform which plays an important role in delivering accurate weather information to communities across Australia.
Key Responsibilities
Champion the end-to-end service wellbeing of the Geospatial Platform nurturing its availability stability and performance across production and non-production environments.
Provide supportive daytoday operational guidance to the sustainment team helping ensure issues are thoughtfully triaged prioritised and resolved.
Encourage readiness for releases and environment changes partnering closely with RUN enhancements and technical leads to ensure smooth transitions.
Monitor and share insights on SLA performance operational metrics and commercial outcomes contributing to informed decision-making.
Develop and maintain positive collaborative relationships with internal stakeholders the customer and other vendors.
Identify and shape opportunities for continuous service improvement enhancing processes tools and team capability.
About You and What Youll Bring
ITIL v4 Foundation or higher (strongly preferred).
Certifications in Service Integration and Management (SIAM) PRINCE2 Agile (Scrum/SAFe/Kanban) or equivalent delivery frameworks are valued.
A relevant tertiary qualification in Information Technology Computer Science or a related discipline (or equivalent practical experience).
This role does require the successful applicant to be an Australian Citizen and hold a Baseline security clearance.
Diverse Team Members Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.
Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.
Next Steps
To apply for this role follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
