Experience with automation and scripting (e.g. Java or GoLang)
- Knowledge of security and compliance standards (e.g. HIPAA GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities benefits and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots agent assist or next best action) to answer questions or drive self-service experiences including architecture design model selection and integration prompt engineering and data preparation
Experience with automation and scripting (e.g. Java or GoLang) - Knowledge of security and compliance standards (e.g. HIPAA GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Knowledge of Amazon Connect or Amazon Lex ca...
Experience with automation and scripting (e.g. Java or GoLang)
- Knowledge of security and compliance standards (e.g. HIPAA GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities benefits and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots agent assist or next best action) to answer questions or drive self-service experiences including architecture design model selection and integration prompt engineering and data preparation
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