Hindi Bilingual Content Moderator (ZA)

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Role Details

Type of Support: Ticket Management
Contract Duration: Full-time
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work Type and Location: Remote South Africa

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Hindi Bilingual Content Moderator you will play a critical role in maintaining a safe respectful and inclusive environment on a global location-based social networking platform designed for LGBTQ adults. The platform enables users to connect with others nearby through GPS-enabled discovery features messaging and profile interactions.

In this role you will review user-generated content enforce Community Guidelines and ensure that all activity aligns with the platforms safety integrity and inclusion standards.

This position requires strong judgment high attention to detail and the ability to process a high volume of content efficiently using internal moderation tools and backend systems.

Important Note:
This role involves daily exposure to potentially explicit offensive or disturbing content including sexual content nudity harassment violence drug-related material discrimination and other sensitive themes. Candidates must be comfortable working in such an environment.

What Youll Do:

Review and moderate user profiles text messages images and videos for policy compliance
Enforce Community Guidelines and Safety Policies consistently across all moderation queues
Identify and take action against inappropriate behavior harassment impersonation scams and harmful content
Suspend restrict or ban user accounts when necessary while documenting detailed rationale in internal systems
Participate in policy calibration sessions and moderation reviews with management and policy teams
Identify emerging safety trends new abusive patterns or prohibited language within the community
Report backend system issues moderation tool discrepancies or workflow improvements to Team Leads
Support the onboarding and training of new moderators when required
Manage escalated moderation cases and sensitive content reviews
Provide language-specific moderation support for Hindi-language content queues

What We Expect From You:

Fluency in Hindi and English (written and spoken)
Strong understanding of and respect for LGBTQ communities and inclusive environments
High level of professionalism confidentiality and ethical judgment
Ability to analyze content quickly and make consistent policy-based decisions
Strong attention to detail and accuracy under high-volume workflows
Comfortable working with mobile applications moderation tools and backend systems
Ability to work independently with minimal supervision
Flexibility to adapt to evolving policies moderation frameworks and safety guidelines
Organized structured and process-oriented working style
Experience in content moderation trust & safety or online community management is preferred

What Youll Get In Return:

Hybrid workplace - depending on the partner role management and/or personal workspace
Overtime is available if applicable
Competitive compensation based on experience
Access to free posture-based fitness workouts from home
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Be part of a people-first values-driven organization
Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Care for others: Empathy is a key driver. When people thrive so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
Take ownership: Bold choices with integrity at the corethats how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience:

Manager

Role DetailsType of Support: Ticket ManagementContract Duration: Full-timeTraining Schedule:Open to shifting schedules (subject to business requirements)Work Schedule:Open to shifting schedules (subject to business requirements)Work Type and Location: Remote South AfricaAbout UsCrescendorepresents ...