Customer Support Specialist

Support Critical Operations. Deliver Service That Makes an Impact.

At Xylem we dont just support water systems we help solve the worlds most essential water challenges.
As a Fortune 500 global water technology company operating in over 150 countries our success depends on exceptional customer support that keeps projects moving and customers confident.

Thats why this role matters.
And thats where you come in.

Why This Role Matters

As a Customer Support Specialist you are the operational bridge between customers sales and internal teams. You manage orders resolve billing questions provide quotes and maintain communication that keeps customers informed and supported at every step.

Your responsiveness accuracy and professionalism ensure that critical water and wastewater projects stay on track and that customers know they can rely on Xylem.

What Youll Be Doing

Youll play a key role in ensuring smooth order processing customer satisfaction and timely delivery:

Customer Service & Communication

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide legendary customer service that builds strong trusting relationships.

Order Management & Coordination

• Process orders ranging from quickship to complex longcycle orders.
• Maintain accurate order details and proactively follow up on order backlog.
• Coordinate with other departments regarding shipping dates pricing availability and backorders.
• Maintain complete and organized virtual customer files.

Billing & Issue Resolution

• Investigate and resolve billing issues and discrepancies partnering with A/R teams when needed.
  

Sales Support

• Provide pricing availability formal quotes and pre/postorder support for standard and specialty products.
• Support the sales team with documentation updates and customer insights.

Additional Responsibilities

• Assist with internal process improvements and crossfunctional collaboration.
• Support workflow accuracy efficiency and positive customer outcomes.

Location & Work Style

• Location: Mokena Illinois
• Environment: Officebased crossfunctional customerfocused
• Team: Works closely with sales operations A/R logistics and customer teams

Who Thrives in This Role

Youll be successful if you:

• Love interacting with customers and solving problems
• Are organized detailoriented and thrive in a fastpaced environment
• Communicate clearly and confidently across teams
• Manage multiple priorities with accuracy and followthrough
• Enjoy supporting both internal and external stakeholders
• Want a role where your work contributes to meaningful realworld impact

What You Bring

• High School diploma or equivalent
• 1 years of order management customer service or account management experience
• Experience with billing invoicing quoting or related tasks
• Strong computer skills including Microsoft Office Suite
• Ability to work with diverse teams and customers
• Preferred: Experience with Salesforce CRM AS400 SAP S/4HANA or SCPQ tools
• Excellent organization followthrough and problemsolving abilities

What We Offer:

• The estimated salary range for this position is $26 to $28/ pay is dependent on multiple factors such as skills and experience.
• 20 days PTO from the start
• and paid holidays
• Generous retirement savings plan
• Customizable health dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave

Why Join Xylem

At Xylem youll contribute your skills to a mission with global impact:

• A purposedriven organization solving critical water challenges
• Opportunities for career growth and ongoing development
• Strong Total Rewards including PTO retirement plan health benefits
• A culture built on innovation collaboration and service
• Community involvement through Xylem Watermark volunteer initiatives

If youre ready to bring exceptional service to a global mission and help keep essential water projects moving wed love to hear from you.

At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation