C1 Strategy and Performance Team Leader Social Security Scotland

This post is based in the Organisational Strategy and Performance team and is responsible for day to day management of strategic planning for Social Security Scotland including the co-ordination of the business planning process as well as the production of annual Business Plans and Corporate Plan which are essential to fulfil our governance framework.

Responsibilities

• Responsible for the production of the organisational Business Plan and Corporate Plan documents including liaising with colleagues across the organisation on priorities.

• Provide support for business planning at divisional level including line of sight to organisational priorities.

• Co-ordinate the delivery of the Annual Accounts and Report including leading on the production of the Performance Report section

• Provide a strategic narrative on organisational performance and facilitate the publication of the Performance Framework annual report.

• Lead the co-ordination of Social Security Scotlands input and response to external scrutiny reviews including Scottish Commission on Social Security reviews and Audit Scotland performance reports working closely with Social Security policy.

• Line management and day to day responsibility for a team of staff to deliver a credible responsive and professional service

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post the following Success Profile elements will be assessed:

Behaviours

• Seeing the Big Picture (Level 4)
  

You can find out more about Success Profiles Behaviours here.

Technical Skills

1. Connections and Communication

• Builds and uses relationships and networks to share insights customer views and learning about the issues affecting service and delivery effectiveness and impact.
• Ensures both self and teams apply best practice for diffusing hostility and managing conflict and supports colleagues when incidents occurs.
• Recognises the complexities of organisational service delivery and communicates key issues and messages in an open simple and accessible way to stakeholders.
  

2. Operational Leadership and Management

• Sets a compelling sense of direction and purpose for the team and builds costed measurable plans to secure and maintain delivery excellence.
• Systematically manages risks which might impact on service delivery using Risk Registers Certificates of Assurance etc.
• Leads teams to ensure delivery is achieved within legal regulatory and policy frameworks and to promote a culture of compliance (where required).

3. Data and Insight

• Sources and analyses a range of data and insights (e.g. user-insights socio-economic data) to inform options and make decisions.

• Leads the development of metrics and dashboards to assess performance and improvements to services and operational delivery.

• Manages supports and engages positively with inspections and audits - to gather data and evidence and shape and act upon findings and recommendations.

You can find out more about the skills required here:ODP Competency framework SSS - Social Security Scotland

How to Apply
Apply online providing a CV and a Supporting Statement (of no more than 500 words) which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Should a large number of applications be received an initial sift may be conducted using the CV and personal statement on Behaviour- Seeing the Big Picture (Level 4). Candidates who pass the initial sift will have their applications fully assessed.

We aim to provide feedback on request. However if we receivea large number ofapplicationsit may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift w/c 30 March 2026
Interview w/c 27 April 2026

AboutUs
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from allwalks of lifein Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.

As part of theUK Civil Servicewe uphold theCivil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours perweekand we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you mayrequirethroughout the recruitment process andduring the course ofyour employment should you be successful in securing a post. If you feel you mayrequireassistancewith any part of our recruitment process please contact us at

Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply onourCareers Website.

ReadourCandidate Guidefor further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before 23:55 on25^th March 2026

Contact Name- Helen Fogarty
Contact email