Business Efficiency and Innovation Officer

Food And Agriculture Organization Of The United Nations

Job Location:

Budapest - Hungary

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

HOW TO APPLY

To apply visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications and language skills
Candidates are requested to attach a letter of motivation to the online profile
Once your profile is completed please apply and submit your application
Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED) a list updated by the International Association of Universities (IAU) / United Nations Educational Scientific and Cultural Organization (UNESCO). The list can be accessed at These qualificationsshould be in alignment with the International Standard Classification of Education (ISCED) mappings.
Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work character education military and police records to ascertain any and all information which may be pertinent to the employment qualifications
Incomplete applications will not be considered
Personal information provided on your application may be shared within FAO and with other companies acting on FAOs behalf to provide employment support services such as pre-screening of applications assessment tests background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time by withdrawing your application in such case FAO will no longer be able to consider your application
Only applications received through the FAO recruitment portal will be considered
Your application will be screened based on the information provided in your online profile
We encourage applicants to submit the application well before the deadline date.

If you need help or have queries please create a one-time registration with FAOs client support team for further assistance: IS A NON-SMOKING ENVIRONMENT

FAO staff are expected to adhere to FAO Values of Commitment to FAO Respect for All and Integrity and Transparency.

GENERAL INFORMATION

Extension of fixed term appointments is based on certification of performance and availability of funds
FAO reserves the right not to make an appointment.
Appointment will be subject to certification that the candidate is medically fit for appointment accreditation any residency or visa requirements and security clearances.

CONDITIONS OF SERVICE

A competitive compensation and benefits package is offered. For information on UN salaries allowances and benefits click on the following link: Other benefits subject to eligibility include:
Dependency allowances
Rental subsidy
Education grant for children
Home leave travel
30 working days of annual leave per year
Pension fund entitlements under the UN Joint Staff Pension Fund
International health insurance; optional life insurance
Disability protection

FAO encourages a positive workplaceculture to increase inclusivity and diversity within its applies measures in which all staff members contribute equally and in full to the work and development of the Organization. This includes:
elements of family-friendly policies
flexible working arrangements
standards of conduct.

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based ondate and time settings ofyour personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

FAO is committed to achieving workforce diversity in terms of gender nationality background and culture
Qualified female applicants qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct and to uphold FAOs values
FAO as a Specialized Agency of the United Nations has a zero-tolerance policy for conduct that is incompatible with its status objectives and mandate including sexual exploitation and abuse sexual harassment abuse of authority and discrimination
All selected candidates will undergo rigorous reference and background checks
All applications will be treated with the strictest confidentiality
FAO staff are subject to the authority of the Director-General who may assign them to any of the activities or offices of the Organization.

FAOs commitment to environmental sustainability is integral to our strategic objectives and operations.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient inclusive resilient and sustainable agrifood systems for better production better nutrition a better environment and a better life leaving no one behind.

Organizational Setting

The Shared Services Centre (SSC) is responsible for the effective execution and continuous improvement of process management and service delivery in HR Finance Payroll Travel Contact Centre and ERP troubleshooting. The SSC ensures quality assurance drives customer satisfaction and pursues a continuous improvement agenda to enhance service excellence and reduce costs through process standardization automation and self-service capabilities.

As a key user and stakeholder of the organizational Enterprise Resource Planning (ERP) systemincluding Oracle eBusiness Suite Business Intelligence platforms and satellite systemsthe SSC manages a wide range of ERP processes and contributes to the evolution and alignment of these systems with FAOs business addition the SSC leverages new technologies such as ServiceNow (SNOW) for workflow automation as well as robotics and artificial intelligence to drive innovation enhance service delivery and support continuous improvement across all areas of operation.

The post is located in the Shared Services Centre (SSC) in Budapest Hungary.

Reporting Lines

The Business Efficiency and Innovation Officer reports to the Director of the Shared Services Centre (SSC) and works in close collaboration with the Digital FAO and Agro-Informatics Division (CSI) at FAO Headquarters in Rome.

Technical Focus
Evaluate the effectiveness and efficiency of internal processes and services managing internal projects ensuring compliance with relevant policies and regulations. Deliver process innovation and continuous improvement initiatives to support organizational transformation. Collaborate with CSI and policy owners to define future functional needs guide functional analysts in implementing process improvements and oversee SSC-led enabling services - including process and system improvement emerging technologies knowledge and change management - across all SSC-assigned processes. Identification and implementation of business improvements leading to increased effectiveness and efficiency in the delivery of administrative services of the Organization.

Key Results

Identification and implementation of business improvements leading to increased effectiveness and efficiency in the delivery of administrative services of the Organization.

Key Functions

Identify opportunities to improve and increase the efficiency of business processes; recommend prioritized solutions in collaboration with process owners and subject matter experts.
Prepare work plans and monitor progress to ensure timely delivery of process and system improvement initiatives.
Develop proposals and recommendations to inform senior management decisions on strategies projects and investments in change initiatives.
Seek opportunities to enhance organizational effectiveness and customer satisfaction across shared services.
Coordinate quality-improvement efforts and the adoption of best practices to ensure sustained improvement benefits.
Coordinate the rollout of process and system changes including deployment and communication plans training materials and capacity-building activities.
Identify and evaluate opportunities to leverage artificial intelligence machine learning and automation technologies to enhance process efficiency reduce manual effort and improve service delivery across SSC operations.
Ensure process changes are documented and communicated in line with change management best practices.
Supervise and develop team members set objectives delegate tasks and provide coaching and feedback.
Report on the status of design activities and projects and develop integrated plans and documentation.
Perform other related duties as required.

Specific Functions

Drives client-oriented process excellence by designing implementing and evaluating improvements to business processes in Finance HR Payroll and Travel; reviews and analyses stakeholder-prioritized solutions with process owners and other subject matter experts to define process scope business requirements and success criteria.
Drive client-oriented process excellence by designing implementing and evaluating improvements to business processes in Finance HR Payroll and Travel.
Perform data analysis utilizing qualitative and quantitative methods including surveys and data from the process execution to track performance against indicators and generate reports for SSC Management.
Assess the feasibility and business case for AI and automation solutions in administrative processes and work with technical teams to pilot implement and scale AI-driven improvements.
Ensure alignment of business process and functional requirements with technology solutions.
Collect business and functional requirements for system-based improvements and collaborate with technical teams in gap analysis solution feasibility assessment design user acceptance testing and deployment support.
Evaluate and validate proposed modifications and enhancements to ensure quality stability and maintainability.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Advanced university degree (Masters degree or equivalent) in Business Administration Accounting Finance Human Resources or related field.
Seven years of relevant experience in administration and project management or implementing business transformation initiatives related to ERP environments.
Working knowledge (proficiency - level C) of English and intermediate knowledge (intermediate proficiency- level B) of another FAO official language (Arabic Chinese French Russian or Spanish).

Competencies

Results Focus
Teamwork
Communication
Building Effective Relationships
Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

Work experience in more than one location or area of work particularly in field positions is desirable.
Demonstrated ability to lead diverse teams in international and multicultural settings.
Relevant experience with ERP environments based on Oracle eBusiness Suite or similar technologies (e.g. SAP) preferably in the public sector or international organizations.
Knowledge of the UN Common System especially HR Finance and Travel policies and procedures is an asset.
Strong customer relationship management negotiation and communication skills.

Required Experience:

Unclear Seniority

HOW TO APPLY To apply visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications and language skillsCandidates are requested to attach a letter of motivation ...