Call Center Specialist
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Department Overview
The Call Center Communication Specialist receives and documents meal orders from patients and visitors in
the call center according to established procedures and enter them directly into the Food & Nutrition Services
computer system. The specialist will verify appropriate foods meet diet order parameters discuss options with
patient/family maintain service expectations and participate in conflict reconciliation between physician
ordered diet and patient preferences. Perform arithmetical computations for tube feeding/infant formula. This
position will also respond to inquiries from patients and staff about the OHSU Room Service Program and
services direct inquiries as necessary explain processes and procedures to customers and provide information
about services available.
Relief employees must be available to work at least four (4) days per pay period as determined according to the department needs
Function/Duties of Position
Obtains meal orders from patients and visitors via the telephone andtransposes meal orders into CBORD computer system. Verifies mealorders meet diet order parameters using the EPIC system. Accesses EPICMedicine Administrative Record to see if patients medication hassignificant food interaction and if so notifies nursing staff. Processes dietrequisitions.
Documents required information accurately efficiently and reports that compare food ordered with meal order.
Adds deletes or changes information on manual or computerized systemto maintain accurate complete and current information.
Coordinates Communication Center processes with Production Tray lineand Meal Service Associates. Communicates with employees in otherdepartments effectively.
Responds to inquiries from patients and staff about OHSU room serviceprogram and services; directs inquiries as necessary; explains processesand procedures to customers; provides information about servicesavailable; receives incoming calls and routes to appropriate staff.
Required Qualifications
- An associates degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR
- A bachelors degree and 6 months of experience in a call center or customer service position; OR
- equivalent education and experience.
- Experience in call center or customer service.
- Experience in food service or food related industry.
Job Related KnowledgeSkills and Abilities(Competencies):
- Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.
- Ability to perform mathematical calculations: addition subtraction multiplication and division with the aid of a calculator.
- Must be able to work in a fast paced production office environment provide excellent customer service and service recovery with patients and patient families directly throughout the shift.
- Ability to handle high volume phones during peak meal times manage other tasks throughout the day i.e. doing reports entering menus enter all nutrition products and supplements.
- Ability to multitask and use multiple software/applications at the same time.
Preferred Qualifications
- Knowledge of EPIC electronic medical record and foodservice computer software system CBORD or other.
- Knowledge of percentages and fractions.
Additional Details
Monday Sunday 6:00 am 9:00 pm; schedule varies; will be in room with 4-5 other call center associates; noise related to printers and phone calls.
Why apply to OHSU
In addition to caring for patients we lead groundbreaking research. We also train the next generation of health care professionals. As Portlands largest employer we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome.
OHSU welcomes people of all ages ethnicities genders national origins religions and sexual orientations. We are striving to build an anti-racist multicultural institution and encourage people with diverse backgrounds to apply.
To request reasonable accommodation contact
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
OHSU treats the most complex health needs in the region, makes discoveries that save lives and educates next-generation health professionals.
