Salesforce Solution Architect
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Description:
The Opportunity
CGI is building a Salesforce architecture capability for a long-term CRM transformation program for a major international retail client.
The initiative combines new greenfield Salesforce implementations creating a modern customer engagement platform across multiple business domains.
The Salesforce landscape will primarily be built around:
Salesforce Service Cloud
A key architectural component will be the integration of Service Cloud with enterprise contact center platforms such as Genesys Cloud or similar CCaaS solutions.
This role offers true architectural ownership within a multi-year transformation program working with a compact senior team and international stakeholders.
Your future duties and responsibilities:
What You Will Own
As Salesforce Architect you will be responsible for defining and evolving the Salesforce solution architecture within the program.
Key responsibilities include:
Designing the Salesforce architecture for Sales Cloud and Service Cloud
Leading architecture decisions during replatforming and new capability development
Defining integration architecture and API strategy between Salesforce and enterprise systems
Designing Service Cloud integrations with contact center platforms
Establishing architecture standards and best practices
Supporting solution design with developers and technical leads
Providing technical guidance to the Salesforce delivery team
Participating in architecture reviews and key design decisions with international stakeholders
Required qualifications to be successful in this role:
Required Experience
Strong experience with the Salesforce ecosystem
Proven architecture experience with:
oSalesforce Sales Cloud
oSalesforce Service Cloud
Experience integrating Service Cloud with call center / contact center platforms
Experience designing enterprise integrations (API-based architecture)
Experience delivering complex Salesforce implementations
Languages:
English working proficiency
Czech working proficiency
Nice to Have
Experience with contact center platforms such as
Genesys Cloud
Experience with additional Salesforce clouds
Salesforce architecture certifications
Experience in retail or high-volume customer environments
Team & Program Structure
Initial team size: 6 specialists
Later phases: 1012 team members
Agile delivery environment
International stakeholder collaboration
Working Model
Hybrid work model
Preferred location: Prague or nearby
Initially 2 days per week in office during early project phase
Later flexible by agreement
Travel:
Minimal
Occasional short trips within the EU (few days only)
What we offer:
Share Purchase Plan
CGIs My Assistance Program
Compensation for long term sickness up to 30 days
Interest-free company loan
Referral bonus
Lunch vouchers 140CZK
Group life insurance
Flu and tick vaccination
MultiSport card
Cafeteria Benefit System 900CZK monthly
Hybrid Working Model & Flexible working hours
5 weeks of vacation 3 sick days
Birthday Leave and CSR day
And many more
#LI-PMOL
Skills:
- English
- SalesForce
- Salesforce
- Salesforce Architect
- Salesforce Comm. Cloud Cons.
- Salesforce Sales Cloud
- Salesforce Solution Design
- Salesforce System Architect
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Staff IC
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
