RR-Analyst I Infrastructure Services
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Responsibilities
- Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including but not limited to
- MS Windows and Office software
- Mac OS X and Mac Office software
- PC Mac and peripheral hardware (printers monitors keyboards)
- Tablets and other Android iOS and windows mobile devices
- Basic network (WAN LAN and wireless) troubleshooting
- Active Directory and Exchange administrative activities
- Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training
- Receive log and manage tickets in ITSM ticketing system (ServiceNow)
- Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues
- Ensure a high degree of customer service and adhere to all service management principles
Job RequirementsJob Requirements
- Excellent interpersonal communication skills positive and engaging telephone manner and a high degree of customer service aptitude
- Demonstrable experience and fluent command of the English language
- Excellent organizational skills and ability to troubleshoot remotely
- At least 3 years of experience in an IT support organization
- Strong understanding of ITIL incident management including upholding SLAs and communication to end users
- Strong knowledge of Microsoft and OS X based operating systems as well as computer imaging and onsite and warranty for end user equipment
- Experience with researching complex issues with end user software and hardware
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Demonstrates clear desire to be a role model in customer service and execution of IT support
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
IC
Key Skills
- Installation Maintenance Repair
- Quality Assurance
- Active Directory
- End user
- Access Points
- Deskside Support
- Infrastructure Development
- Project Management
- Quality Control
- Troubleshoot
- User Accounts
- Desktop
- Setup
- hardware
- Technical Support
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
