Manager External Workforce Operations

Project of 6 months

Use Your Power for Purpose

The Business Performance Services (BPS) department within GBS Enterprise Services was created to deliver services internally to Pfizer colleagues and divisions that help create room for meaningful work. By delivering our services with high performance against the Five Points of Value (i.e. optimal cost quality compliance client experience and business impact) we help colleagues spend more time focusing on their missions; all in support of breakthroughs that change patients lives. The services our team delivers include data analytics translations services creative training & development contingent labor et. al. We have a variety of vendors who provide these services; however we have an opportunity for more formal aligned disciplined and governed management of their performance and strategic alignment with the business to execute.

The Manager External Workforce Operations Fixed Term role is responsible for supporting the contracted resource activities with the external workforce program in EMEA. This role supports the EMEA Snr Manager External Workforce Leads by ensuring seamless operational execution of the EMEA external workforce. It involves overseeing scope expansion and implementation change management activities steady state transition and country stabilization activities. The role also includes supporting governance reporting and managing the service provider (MSP). This role also requires collaboration with the broader external workforce team and External Worker Program Director to implement global continuous improvement initiatives at the local level.

This role provides critical operational execution and oversight across EMEA enabling Snr Managers to focus on strategic oversight governance and stakeholder alignment while ensuring consistent delivery stabilization and risk management of the external worker force program in EMEA.

This position will report solid line to the Director Global External Workforce Program.

Role Responsibilities

Service Delivery Operations / Technology Management

• Serve as the operational project manager lead for day-to-day external workforce program management activities

• Act as a key point of contact for issue resolution escalations and stakeholder support related to contingent workforce processes

• Partner with the MSPs Business Accounting Finance Procurement and Digital functions to ensure seamless BAU execution

• Identify gaps and opportunities in existing processes and collaborate with the EW team and MSP to implement enhancements

Reporting and Analytics

• Review operating reports and activity metrics to understand trends and bottlenecks

• Collaborate with the broader global team to deliver key metrics support global continuous improvement and implementation initiatives Vendor Relationship Ownership

Vendor and Stakeholder Management

• Develop strong relationships with the MSP delivery team and their regional account leadership

• Keep the MSP aligned to Pfizers global program roadmap and business objectives at all time

• Responsible for working closely with other departments such as Finance Business and IT/Digital to ensure that vendor management processes are integrated with overall business processes

• Oversee trainings and support to other employees involved in vendor management processes to ensure that they understand their roles and responsibilities

Here Is What You Need (Minimum Requirements)

• Minimum of bachelors degree in business Computer Science MIS Operations & Supply Chain Management or a related discipline

• Familiarity with Business support software

• Ability to independently develop standardized operating procedures for end-to end service delivery

• Experience in identifying process improvement opportunities

• Strong business operations acumen and project management experience

• Highly detail oriented with an ability to produce high-quality timely outcomes

• Flexible to changing priorities and comfortable in a fast-paced dynamic environment

• Strong stakeholder relationship building abilities negotiation & influencing skills

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Typical Years of Experience:

• 5 years of experience in given service discipline

• Experience with vendor technology solutions

• Experience in supporting client relationship management leadership and customer service in a technological context

• Track record of performing business partnerships & delivering value to clients

• Experience performing client expectation management

• Proven experience in process improvement reporting and stakeholder collaboration

• Excellent communication analytical and problem-solving skills

• Experience working in a global or matrixed environment preferred

Work Location Assignment:On Premise

Pfizers doel is om gelijke kansen te bieden in het wervingsproces door elke vorm van vooringenomenheid of mogelijke discriminatie te vermijden ongeacht (maar niet beperkt tot) geslacht leeftijd ras religie of overtuiging seksuele geaardheid of handicap. We creëren een organisatie en bevorderen een cultuur die respect heeft voor ieders unieke karakter en levenservaringen en die de diversiteit van onze samenleving klanten en markten weerspiegelt. Dit bereiken we door een omgeving te cultiveren en in stand te houden waarin elke collega zich gewaardeerd en ondersteund voelt.

Disability Inclusion:

Onze missie is om de kracht van al onze mensen te ontwikkelen en ruimte te geven. We zijn trots om een inclusieve werkgever te zijn die aan alle kandidaten met een beperking gelijke kansen biedt. We moedigen je aan om jezelf te zijn en dat met ons te delen wetende dat wij ons best gaan doen om jouw sollicitatie en toekomstige carrière te ondersteunen. Jouw reis bij Pfizer begint hier!