Claims Transformation Business Analyst
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Job Summary
We have a new Business Analyst role available to support transformational projects across claims operations collaborating closely with claims handlers senior management and cross-functional teams. The role requires a level of technical analysis and operational subject matter expertise process optimisation and strategic transformation. The Business Analyst will contribute to efficiency savings solution design and the development of sustainable claims process solutions.
Key Responsibilities:
- Write clear and comprehensive business requirements for transformation initiatives
- Project Delivery Support: Work closely with project managers and delivery teams to support testing training and implementation activities.
Build local process maps and conduct journey mapping to optimize internal processes and enhance the customer/claims experience
- Collaborate with claims handlers and stakeholders to analyse and optimise local processes and transformation strategies
- Maintain accurate reporting on efficiency gains task allocation and claims savings resulting from transformation initiatives
- Assist with solution design plans and determine if further discovery investigations are needed
- Build sustainable claims process solutions in cooperation with senior leaders
- Map and optimize internal processes to support target operating model (TOM) goals
- Engage with third parties and other functions to ensure operational synergies and lean processes
- Support feasibility studies to establish opportunities
- Work with EMEA teams on change management and process adoption.
- Maintain effective communication with all levels of management
- Quality & Compliance: Ensure analysis deliverables adhere to PMO frameworks templates and governance standards.
- Learning & Development: Actively seek coaching feedback and mentoring from Senior and Principal BAs to enhance professional growth and technical skillset.
- Continuous Improvement: Contribute to the evolution of BA tools and methodologies across the EMEA Claims PMO
Qualifications
- Professional experience in business analysis or project management preferably with claims knowledge
- Experience in lean and 6-sigma methodologies
- Exposure to both Agile and Waterfall delivery environments.
- Experience with data analysis or visualization is an advantage
- Strong interpersonal and negotiation skills with the ability to influence senior management
- Analytical thinking and excellent numerical understanding
- Ability to independently develop strategies and deliver ambitious goals
- Experience working in international insurance and matrix structures
- Fluent in English; other languages are an advantage
- Willingness to travel as required (approx. 10%)
- Commitment to integrity client focus respect excellence and teamwork
We offer in return!
Competitive salary & pension scheme discretionary bonus scheme 25 days annual leave plus ability to purchase 5 additional days hybrid working options Private Medical cover Employee Share Purchase Plan Life Assurance Subsidised gym membership Comprehensive Learning & development offerings Employee Assistance program.
Integrity. client focus. respect. excellence. teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia anxiety autism a mobility condition or hearing loss) and need us to make any reasonable adjustments changes or do anything differently during the recruitment process please let us know.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
