Warranty & Repair Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Kongsberg Discovery is growing and we want you to be part of our journey. We are looking for a Warranty & Repair Coordinator to join our team in Horten.
In this role you will be responsible for coordinating warranty and repair cases across several product areas. You will manage cases from the initial customer request through technical clarification quotation and final resolution. The position requires close collaboration with customers as well as internal teams across engineering production supply chain and service.
You will play an important role in ensuring efficient case handling clear communication and high-quality service throughout the process. The role combines customer interaction coordination across internal departments and administrative follow-up to ensure smooth case progression.
Export Control and Compliance are also an important part of the role. You will work closely with the Export Control department to assess license requirements prepare the necessary documentation and ensure that all activities comply with applicable regulations.
What you will be doing:
- Coordinate incoming warranty and repair cases from customers
- Communicate with customers and internal departments to clarify technical information and case details
- Prepare quotations and issue invoices related to repair and warranty cases
- Follow up cases to ensure efficient handling and timely resolution
- Work closely with Supply Chain Production Rental teams and sister offices
- Support Export Control processes and ensure compliance with relevant regulation
- Contribute to continuous improvement of internal procedures and customer processes
We think you should have
- Bachelors degree or other relevant education
- Experience with ERP systems such as Dynamics 365 AXAPTA or similar tools
- Experience from customer service coordination or service operations is an advantage
- Knowledge of underwater acoustic products is beneficial but not required
- Good communication skills in Norwegian and English
You Are able to
- Act on your own initiative make things happen and take responsibility for results
- Build strong relationships and collaborate effectively across teams
- Work in a structured and systematic way with the ability to plan and prioritize
- Communicate in a clear precise and structured manner
- Cooperate well with others share knowledge and support team goals
This employment may require a pre-employment check procedure in accordance with company security standards role or site requirements. Please note that this might affect the offer process or employmen
Why join us
- An exciting and important position working for a world-leading supplier of maritime solution
- Be part of a diverse team spread across several countries embracing collaboration and cultural diversity
- Professional and personal development opportunities including training programs and mentorship
- Competitive pay and benefits including attractive insurance policies and pension schemes
Where you will be working:
Strandpromenaden Horten Norway
Interested in knowing more Contact:
Jens BonnevierTeam Lead Warranty and Repair
Kongsberg Discovery is serving the ocean space from the deepest sea to outer space. We develop technology to ensure sustainable management of marine resources monitor climate change and critical infrastructure and safeguard national security. Our technology aims to sustainably manage marine resources monitor climate change secure infrastructure and protect national security. It is vital for offshore operations fisheries marine research maritime activities ocean energy production infrastructure monitoring and naval operations addressing crucial global recognize the global sustainability challenges and are committed to developing solutions and products that address environmental impacts on the ocean ecosystem and resolve operational issues. The business has over 1100 employees located in Horten Trondheim Bergen and Oslo in Norway as well as operations in Alicante in Spain Aberdeen in the UK Lynnwood (Seattle) Houston and New Orleans in the USA Vancouver and Halifax in Canada Kuala Lumpur in Malaysia and Singapore. Kongsberg Discovery is part of KONGSBERG a leading technology group based in Norway.
Protechting people and planet
Required Experience:
IC
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
KONGSBERG is an international, knowledge-based group that supplies high-technology systems and solutions to customers engaged in the oil and gas industry, the merchant marine, and the defence and aerospace industries.
