Digital Platforms Industry Lead, Scams

Step into a role where your expertise can genuinely shape Australias response to scams.

In this newly created position the Digital Platforms Industry Lead will drive the development and implementation of digital platforms-related components of the Scams EDR Program. This is a rare opportunity to help protect millions of consumers in one of the fastestmoving areas of the digital economy. Youll bring your technical and regulatory knowhow to craft smart scalable disputeresolution approaches lead the digitalplatforms components of the program and influence how platforms regulators and industry tackle scam risks.

If you thrive in complex emerging spaces and want to make a real impact on fairness safety and national outcomes this is your chance to be part of something groundbreaking. This is initially a 12 month contract opportunity. 

Typically in this role you will: 

• Provide expert advice on digital platform infrastructure systems and regulatory frameworks helping the Scams EDR Program Team navigate the complexities of scamrelated complaints.
• Lead the design development and rollout of all digitalplatform components within the Scams EDR Program shaping how AFCA supports consumers and industry.
• Partner with legal policy technology and operational teams as well as external stakeholders to ensure digitalplatform risks opportunities and insights are fully integrated into the SPF and program design.
• Drive the creation of highquality guidance training materials and internal knowledge resources that strengthen organisational capability in digital platforms and scams.
• Stay ahead of changes in regulation standards and industry practice bringing proactive insights that influence AFCAs approach.
• Lead and support engagement with digital platform providers industry bodies and regulators (including the ACCC) representing AFCA with confidence and credibility.
• Contribute to risk assessments and mitigation strategies to address digitalplatform vulnerabilities within the Scams Prevention Framework.
• Represent AFCA in crosssector working groups forums and consultations helping shape national conversations on scam prevention.
• Provide technical expertise to training public education and awareness initiatives focused on digitalplatform scam vectors.
• Champion AFCAs role in building community awareness and reducing scam vulnerability through targeted education campaigns.
• Undertake other key activities required to implement the Scams Prevention Framework and establish effective disputeresolution arrangements.

Qualifications :

• Experience in the digital platforms sector (e.g. social media search engines and instant messaging services) ideally in a regulatory compliance fraud prevention or consumer protection role.
• Strong understanding of technologies and capabilities of digital platforms
• Understanding of platform advertising systems (e.g. paid social search ads sponsored content) and how they may be exploited for scam activity
• Knowledge of user authentication identity verification processes and account-level risks controls used by digital platforms
• Knowledge of Australian regulatory frameworks relevant to digital platforms including legislation (e.g. Online Safety Act) and relevant industry codes (e.g. Australian Online Scams Code).
• Familiarity with common scammer exploitation techniques (e.g. generative AI content deepfakes automated account creation bot activity and phishing infrastructure).
• Strong analytical and problem-solving skills with the ability to interpret technical information and translate it into practical advice.
• Excellent communication skills including the ability to convey complex technical concepts to non-technical audiences.
• Experience in trust & safety operations platform integrity content policy enforcement or digital risk management within large-scale platforms is highly desirable.
• Comfort navigating complex cross-sector environments involving regulators industry bodies and consumer groups is highly desirable.

Additional Information :

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
• Most Inclusive Workplace 2024  Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP  Australian HR Awards 2023
• Bronze AWEI Accreditation 2024  Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace  Supporting work-life balance and inclusivity.
• Hybrid working  Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options  Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
• Financial benefits  Not-for-profit salary packaging to boost take-home pay.
• Locations  A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Contract