SA CTP Claims Advisor Personal Injury Management

Adelaide Full-time Hybrid

Help South Australians get back on their feet and do work that genuinely matters.
At AAMI were here for customers when life takes an unexpected turn. We make it easier we keep things moving and we do it with warm uncomplicated service.

Were looking for a proactive Claims Advisor to take ownership of a portfolio of SA CTP personal injury claims driving fair outcomes with empathy confidence and great judgement.

If you love solving problems thrive on variety and want a role where you can make decisions influence outcomes and support people through big moments youll fit right in.

What youll be doing (and why its awesome)

• Youll manage claims endtoend from lodgement to resolution balancing customer care with smart compliant decision-making.

• Own your portfolio of complex personal injury claims and drive timely costeffective outcomes.
• Make things happen: negotiate outcomes with claimants solicitors and service providers across preproceedings and litigated matters.
• Use your judgement: review medical financial investigative and rehab information to keep claims moving and manage exposure.
• Collaborate with specialists (Injury Management Technical Fraud/Investigations Recoveries and others) to build strong claim strategies.
• Work with authority: make timely decisions within your delegation and back them with evidence.
• Stay ahead: keep files tight proactive and on-track with legislative timeframes and quality standards.
• Help shape better ways of working by spotting process improvements and sharing what works.

Youll thrive here if you

• Have experience in personal injury claims (CTP Workers Comp liability or similar).
• Communicate clearly and confidently and can negotiate without losing the human touch.
• Think analytically manage detail well and can prioritise competing deadlines.
• Bring empathy resilience and professionalism to every interaction.
• Have (or are working towards) Cert IV in Personal Injury Management (desirable).

Whats in it for you

• We back our people with benefits that make the job work for real life:

• Competitive salary performance incentives
• Hybrid working (home office)
• Laptop provided
• Discounts at 400 retailers Suncorp product discounts
• Learning development study support
• Wellbeing programs discounted health insurance/gym options
• Paid parental leave (up to 20 weeks for primary carers)

Ready to make a difference

If youre passionate about delivering great customer outcomes and want a role where you can own decisions and grow your claims career wed love to hear from you.

Why youll love working with us

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 12 Mar 2026 AUS Eastern Daylight Time
Applications close: 26 Mar 2026 AUS Eastern Daylight Time