IT Site Administrator

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

A Career at HARMAN Corporate

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate you are integral to our companys award-winning success.

• Enrich your managerial and organizational talents from finance quality and supply chain to human resources IT sales and strategy
• Augment your comprehensive skillset with expert training across decision-making change management leadership and business development
• Obtain 360-degree support throughout your career life cycle from early-stage to seasoned leader

About the Role

This role is a site administrator role in our Tel Aviv role will involve support for the site in Tel Aviv and Administration of Linux Servers and Support for the Global Linux Server Team.

What You Will Do:

• Ensure desktop support internal processes and procedure are adhered to
• Manage incidents/ service requests assigned to them till resolution/ execution
• Handle end user escalation effectively and involve DSS lead accordingly
• Route assign tickets to appropriate support group if necessary
• Identifying and escalating high priority high severity issues
• Updating pending tickets with timely precise and accurate updates
• Following up with end users if necessary for closure of pending tickets
• Following up with support groups if necessary for closure of pending tickets
• Creating and uploading knowledge article
• Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule
• Provide support to power users locally and remotely and resolve all issues on high priority
• Desktop Support. Understanding on Microsoft Windows 10 and 11 MS office 365 support MS exchange
• 1st line and 2nd line support on applications MS outlook configuration troubleshooting housekeeping and admin network troubleshooting IP DHCP DNS 1st and 2nd line cabling patching blackberry and iPhone user support desktop imaging familiarity with ghost printer troubleshooting remote access through Citrix and Cisco VPN Projector and audio-visual maintenance and support
• Support to Networks Security Server Admin and Telephony Team and handle Adhoc activities.

What You Need:

• Experience: 5 years
• High Level of Linux expertise
• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• knowledge of Anti-Virus Clients Internet proxy patch management etc
• Sound knowledge of Email clients MS Exchange
• Sound Knowledge of Operating Systems (Microsoft Windows 10 and 11) Required Skills
• Strong communication skills both verbal and written
• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go without supervision deal with ambiguity self-motivated and results driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs
• Good experience in core End User services domain

• Understand requirements on the vision and roadmap on End user space
• Ability to design deploy and manage end user computing environment
• Experience and knowledge in various methodologies and models for end user services delivery
• Awareness and experience in practice development initiatives
• Participate to develop governance structure and standards of EUS delivery on the basis of business and IT
• Should demonstrate good communication and interpersonal skills
• Must have sound troubleshooting knowledge of Operating systems (Microsoft Windows 10 and 11)
• Should have sound knowledge of Email clients MS Exchange and 0365
• Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• Should have fair knowledge of Anti-Virus Clients Internet proxy patch management etc.

What is Nice to Have:

• Local language is a plus.

What Makes You Eligible:

• Be willing to travel up other sites in Harman on occasion
• Be willing to work in an office manufacturing facility client-site

What We Offer:

• Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• An inclusive and diverse work environment
• Modern office environment and a great & fun team to work with.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.