IT Support Engineer Base44

As the dedicated IT Support for Base44 youll wear two hats: youre a pro member of the Wix Global IT team but also a strategic partner for Base44. Youll bridge between Base44s needs and Wixs Internal Platform Engineering world. Youll translate complex technical needs into fast on-the-ground solutions making sure Base44 has every tool they need to run full speed ahead without any friction and align them with Wixs technical infrastructure.

In your day-to-day you will :

• Be the go-to person for Base44 ensuring employees are provided efficient and timely desktop and local infrastructure support
• Manage the end-to-end technical onboarding and offboarding for Base44 guaranteeing new hires are integrated into both the Wix ecosystem and Base44s specific cloud environments from day one
• Cloud & Dev-Ops Support: Manage and troubleshoot user permissions and environments for Cloud-native tools (GCP AWS GitHub and etc) securing seamless access to Base44 team tools
• Monitor and respond to tickets with our agreed SLAs 
• Supervise Base44s IT environment including infrastructure computers end-users and permission management
• Participate in global IT projects while identifying specific opportunities to implement AI tools or automated processes that benefit the Base44 workflow

Qualifications :

• 5 years of hands-on experience as an IT professional in IT support and/or administration
• Cloud & Dev Stack: experience managing user identities and permissions in GCP AWS and GitHub
• Systems Expertise: Strong proficiency in a multi-OS environment (MacOS Windows and Linux)
• Identity & Management: Experienced with Active Directory Azure and Google Workspace. Familiarity with Jamf Intune Jira and Slack is a significant advantage
• Excellent communication and interpersonal skills
• Strong diagnostic skills and a proactive approach to preventing technical friction before it happens

Additional Information :

Were Base44 a newly acquired part of Wix on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language- no traditional coding required. Operating like a startup within Wix were fast collaborative and focused on turning complex problems into simple powerful solutions.

We exist for creators solo founders startups entrepreneurs side hustlers and everyone who wants to turn their ideas into reality. Whether youre launching a product validating a concept or exploring a hunch Base44 helps you build it.

Were growing fast the opportunity is huge and with your help our user-driven growth can become unstoppable.

Remote Work :

No

Employment Type :

Full-time