Senior DevOps Engineer Compute Platforms

San Ramon, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

We are seeking a highly experienced Sr DevOps Engineer Compute Platforms with strong operational expertise in enterprise compute platforms to implement and support Kubernetes on baremetal and hypervisor platforms in a private cloud environment. This role focuses on the deployment automation support and continuous improvement of large-scale compute environments spanning bare metal infrastructure virtualization private cloud and Kubernetes platforms using Infrastructure-as-Code and GitOps practices.

This is a deeply technical role requiring expert-level understanding of compute hardware management Kubernetes OpenStack hypervisors and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure performant and multi-tenant-isolated services that serve high-throughput mission-critical applications.

Key Responsibilities:

Operate and support enterprise compute platforms across hardware OS virtualization and container orchestration layers
Deploy and maintain bare metal server infrastructure for Ubuntu OS with Kubernetes and hypervisors including Openstack & Harvester
Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
Install patch and maintain operating systems including Ubuntu and Harvester
Operate and support virtualization and private cloud platforms including KVM on Ubuntu OpenStack environments and Harvester HCI
Develop Infrastructure-as-Code using Ansible Terraform Helm and Git with Python/Bash automation.
Implement CI/CD pipelines for infrastructure updates patching upgrades testing and rollback.
Perform firmware updates patch management and hardware health validation
Monitor system performance capacity and availability; proactively address reliability risks
Troubleshoot complex cross-stack issues spanning hardware OS virtualization OpenStack and Kubernetes
Manage to SLAs KPIs and error budgets
Participate in on-call escalation support for complex platform-related issues
Collaborate globally on change management documentation and operational best practices.
Develop and maintain runbooks operational procedures and technical documentation

Requirements:

6 years of experience as a DevOps Engineer Site Reliability Engineer or Infrastructure Operations Engineer with a strong focus on compute
Strong hands-on experience operating bare metal compute environments at scale
Experience with PXE boot automated OS provisioning and server imaging systems
Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs
Strong Linux administration skills especially with Ubuntu
Operational experience with virtualization and private cloud platforms including KVM on Ubuntu OpenStack operations and troubleshooting Harvester HCI
Experience deploying and operating production Kubernetes environments
Expertise with enterprise compute hardware including Cisco UCS Dell PowerEdge Supermicro systems and HPE
Proficiency with Infrastructure as Code tools (e.g. Terraform Ansible or similar)
Experience building or supporting CI/CD pipelines for infrastructure and platform automation
Strong scripting skills in Python Bash or similar languages
Strong understanding on SRE functions like toil reduction error budgets and meeting SLAs
Proven troubleshooting and root cause analysis skills in complex distributed systems
Excellent written and verbal communication skills
Bachelors degree in computer science or equivalent professional experience

Preferred Qualifications

OpenStack Ubuntu KVM administration
BareMetal as a Service (PXE Redfish)
Kubernetes on baremetal
Understanding of CIS/NIST security and infrastructure lifecycle management
ITIL Foundation/advanced certifications in support of ITSM standard methodology
Background in telco edge cloud or large enterprise environments.
Ubuntu Certifications CNCF Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS)
Masters degree in computer science IT Engineering or a related field preferred; equivalent experience and relevant industry certifications will also be considered

What Youll Get

A collaborative team thats deeply invested in infrastructure excellence
Complex technical challenges that require creative scalable solutions
The opportunity to shape a next-generation private cloud platform-built reliability
Access to the latest tools frameworks and upstream project developments

Skills and Attributes:

Analytical Thinking & Problem Solving: Demonstrated ability to translate complex cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions
Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams including developers operations security and product stakeholders
Mentorship & Leadership: Passionate about knowledge-sharing and mentorship with experience guiding junior engineers and fostering a team culture of continuous learning innovation and technical excellence in cloud engineering and DevOps practices

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.

As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to: skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally the total compensation package for this position may also include an annual performance bonus stock and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health dental and vision coverage beginning on the first day of employment. Five9 covers 100% of the employee portion of the health dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability Basic Life Insurance and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off Company paid holidays paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$82300$228800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Senior IC

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...