Enrollment Specialist
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a high-energy people-first Enrollment Specialist who can build trust quickly read between the lines and help prospective students feel confident about taking their next step. This isnt just about keeping track of detailsits about creating connection momentum and belief.
This role is perfect for someone who thrives in a fast-paced call center values accuracy and compassion and takes pride in delivering first-call resolutions
This role requires the daily utilization of interpersonal computer and problem-solving skills with a desire to be a team player in assisting others
Interviewing orientation and training are conducted virtually
Work inbound and outbound member calls assisting with the enrollment process
Act as a subject matter expert to provide members with clear accurate and up-to-date information regarding program eligibility requirements and other enrollment needs
Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism)
Escalate unresolved cases and pending member grievances
Utilize the Salesforce CRM database to verify member data to complete enrollment
Generate detailed records and notes of inquiries comments and interactions via CRM
Skills Needed to Be Successful:
Professional level communication expectations with video phone and email
Ability to effectively prioritize the work to meet deadlines and expectations
Brings positive energy to the work
Uses critical thinking skills
Being present at work and reducing distractions
Being a self-starter
Incredible attention to detail
Core Talent Essentials:
High School diploma or equivalent
Ability to work independently and within a team atmosphere
Self-motivated and passionate about our mission and values of quality work
Must have professional level skills in MS products such as Excel Word Power Point.
Must be able to type proficiently and with an effective pace
Proficient application of business/office standard processes and technical applications
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
