Manager, Sales Technology & Luxury & Lifetstyle Distribution (FMX)

Paris - France

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for our next Manager Sales Technology and Luxury & Lifestyle Distribution who will be responsible for driving Accors Luxury & Lifestyle B2B distribution strategy and execution ensuring optimal rate management channel alignment and partner connectivity addition to leading commercial distribution operations the role will govern the Salesforce CRM ecosystem for Luxury & Lifestyle Global Sales and oversee strategic deployment of Cvent for meetings and events-related B2B channels.

This position blends strong hospitality distribution expertise with commercial technology acumen ensuring global processes are efficient accurate and delivering measurable business impact.

Key responsibilities:

B2B Distribution Operations 60%

Execute Strategic Rate Management : Lead comprehensive rate loading processes for luxury travel partners corporate accounts and strategic B2B clients ensuring precision competitive positioning and timely activation across all distribution channels

Drive Pricing Excellence : Conduct systematic rate audits and pricing analysis to maintain consistency ensure compliance with global standards and optimize competitive market positioning

Deliver Expert Operational Support : Provide high-level support to hotel teams for complex distribution inquiries system troubleshooting and issue resolution across GDS channel management platforms and booking systems

Establish Process Excellence : Develop maintain and update comprehensive documentation of rate structures SOPs and partner distribution guidelines to ensure global alignment and operational consistency

Enable Strategic Growth : Execute seamless rollout of innovative distribution models and processes developed by leadership ensuring successful adoption and implementation at hotel level

Optimize Performance Analytics : Collaborate with corporate distribution and revenue management teams to enhance rate visibility track performance metrics and continuously improve partner experiences. Act as the bridge between client hotels & internal teams

Salesforce CRM Support & Governance 30%

Support CRM Excellence : Manage Luxury & Lifestyle Global Sales Salesforce CRM records ensuring accurate account setup data integrity and alignment with commercial protocols

Optimize Revenue Conversion : Design and enhance lead-flow processes to maximize opportunity routing tracking effectiveness and conversion rates across all commercial touchpoints

Ensure Data Quality : Maintain comprehensive data quality dashboards and KPIs collaborating with teams to improve accuracy of sales activity reporting and commercial insights

Drive Technology Innovation : Lead deployment of CRM enhancements and strategic process improvements initiated by corporate technology teams ensuring seamless integration and user adoption

Provide expert training ongoing support and troubleshooting expertise for hotel teams and sales professionals on functionality specific to Luxury & Lifestyle operations

Support Commission payment improvement projects

Cvent Platform Support 10%

Manage Platform Operations : Support Cvent usage optimization for Luxury & Lifestyle B2B channels across Event Stack and MICE RFP Stack

Drive Strategic Alignment : Ensure smooth platform adoption and configuration alignment with global commercial priorities and operational excellence standards

Qualifications :

46 years experience in hospitality distribution or sales operations.
English Bilingual level
Knowledge of GDS
Experience with Salesforce CRM; Cvent a plus.
Strong accuracy and attention to detail.
Good communication and coordination skills.
Problem-solving mindset in a fast-paced environment
Operationally Driven & Detail-Oriented Leader
Strong Understanding of Luxury Hospitality Distribution & Sales Ecosystems
Technology-Savvy with Solid CRM & Platform Governance Mindset
Analytical Thinker with Performance & Revenue Focus
Structured Process-Oriented & Quality-Focused Executor
Collaborative Partner across Hotels Sales Revenue & Corporate Teams
Client-Centric with Strong Service & Support Orientation
Change-Ready Adaptable & Solution-Focused
Clear Communicator with Training & Stakeholder Influence Capability
Results-Driven in Complex Multi-Market Environments

Additional Information :

Remote Work :

Employment Type :

Full-time