(Part-time) Senior Zendesk AI, Automation & Execution Lead
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Cleverbridge seeks a senior hands-on Zendesk expert to accelerate execution of H1 2026 CXM roadmap initiatives. The focus is on implementing AI capabilities expanding automation increasing selfservice deflection reducing manual workload and driving measurable improvement in cost-to-contact metrics.
The primary focus will be on strategic roadmap initiatives and execution acceleration.
Responsibilities
The contractor will rapidly ramp up on the existing Cleverbridge Zendesk environment including architecture workflows automations integrations reporting setup and AI configuration.
- Audit the current Zendesk configuration and identify opportunities to improve automation and deflection.
- Translate roadmap initiatives into structured timeboxed execution plans with milestones.
- Lead handson configuration and implementation of AI and automation capabilities.
- Design scalable automation architecture and clean up existing configuration where necessary.
- Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance.
- Assign and coordinate initiative-related tasks with internal team members where support is required.
- Provide weekly progress updates and highlight blockers or dependencies.
Required Expertise
- Advanced Zendesk Enterprise administration and architecture experience.
- Handson experience implementing Zendesk AI features including AI Agents and Copilot.
- Strong experience building automation frameworks triggers workflows and routing logic.
- Experience designing scalable support operations focused on deflection and costtocontact reduction.
- Ability to independently scope structure and execute complex CX technology initiatives.
We offer*:
- Flexible working format - remote office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Required Experience:
Senior IC
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
N-iX is a global software development company that helps world’s leading organizations achieve lasting business value using advanced technology.
