Clinic Services Specialist (Advanced Workroom Scheduler) Pediatric Specialty Clinic
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The University of Iowa Stead Family Childrens HospitalPediatric Specialty Clinic is seeking an Advanced Workroom Scheduler who will be stationed in the workroom along with the providers in this positions assigned specialty. This person will be responsible for scheduling patient appointments following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager. This position will be working closely with patients and families for follow up appointments after their clinic visit. They will also need to uphold the departments best practices and be accountable for performing these tasks. Serves as mentor role model and service excellence ambassador for staff co-workers patients and visitors. May perform other duties as assigned.
Primary duties and responsibilities include:
Provide Patient Access Services to Clinical and Non-Clinical Departments:
- Primarily responsible for the rescheduling and scheduling of the patients in their assigned specialty.
- Become a subject matter expert in the specialty assigned to them including the schedules for the providers in that specialty.
- Provide coverage in other scheduling areas as needed.
- Provide frontline clinic operation support such as the coordination of patient appointment scheduling the preparation of pre-registration paperwork for patient visits obtaining and verifying pre-authorizations and the education of patients regarding billing process and additional financial responsibilities.
- Work both independently and with peers to complete tasks as assigned.
- Assists providers and patients directly by problem solving scheduling issues.
- Follow scheduling policies and clinic guidelines to facilitate patient appointments.
- Work with peers to assist department in keeping Epic Work Queue and In-baskets at acceptable levels.
- Perform tasks /inspections to meet compliance goals and patient/customer satisfaction expectations.
- Maintain ongoing communication with the health care team within divisions.
- Review and manage staff messages within EPIC.
- Serve as intermediary between patients and healthcare team concerning scheduling concerns and medical needs.
- Provide feedback to management on means to achieve goals and resolve service issues.
- Obtain patient medical records and confirm upcoming patient appointments. Ensure full utilization of provider clinic availability and maintain clinic capacity.
- Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
- Attends scheduling staff meetings.
- Flexibility to cover vacation and absences when needed in other areas.
- Other duties as assigned.
Patient Satisfaction/ Service Excellence:
- Provide high level customer service with internal and external customers including patients visitors physicians and other clinical staff.
- Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately.
- Address concerns of patients provide service recovery and escalate issues as needed.
Operations and Quality Standards/ Improvement:
- Recommend processes to enhance patient and customer satisfaction.
- Review scheduling templates and make recommendations for improvement opportunities related to patient access and clinical operations.
Human Resources Management:
- May provide training or other aspects of the onboarding process for students and new hires.
Financial Management:
- Collaborate with others regarding the management of Pre-Access and Financial Counseling.
- May analyze monitor and report financial data information and reports.
- May initiate and/or approve routine fiscal transactions.
- May contribute to budget development.
Education Required:
- A bachelors degree or an equivalent combination of education and experience is required.
Experience Requirements:
- Excellent written and verbal communication skills are required.
- 6 months or more related experience is required.
- 6 months or more of EPIC experience is required.
Desirable Qualifications:
- Proficiency in computer applications including Microsoft Excel Word and PowerPoint is required. Experience in an outpatient clinic setting is highly desirable.
- Previous customer service experience is highly desirable.
- Experience with hospital operations and/or Ambulatory Clinic operations is desirable.
- Experience with scheduling is desirable.
- Experience with in-person patient interactions is desirable.
- Knowledge of University of Iowa Health Care policies procedures and regulations is desirable.
Position and Application Details
Successful candidates will be subject to a criminal background check and education/credential candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.
This position is not eligible for university sponsorship for employment authorization.
In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
For additional questions please contact Lydia Messer at
Benefits Highlights
- Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans
- TheUniversity of Iowa offers a generous benefits package including paid vacation and paid sick leave. Complete information regarding the full benefits package may be viewed at:Benefits University Human Resources - The University of Iowa ()
Required Experience:
IC
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more
