Operational Compliance Manager

Job Title

Operational Compliance Manager

Reporting To

SeniorComplianceManager

Individual/Manager

Individual

Salary Range

TBC

Job Specification

Key Accountabilities (what this person does)

We areseekinga capable and confidentOperational Compliance Managerto support the effectivedeliveryof ourGroupcompliance programme. This roleplays a critical part in operationalising compliance bridging the gap betweenstrategic oversight (ownedby the Senior Compliance Manager) and thedaytodayactivitiesthat keep the business safe compliant andaudit-ready.

Thisis a hands-onrole ideally suited to someonewith existingoperationalcompliance experience who can work independentlyquickly understand existing environmentsexercise sound judgment in operational contexts and manage core compliance processesand controls in a fast-moving environment.

Key Deliverables (what this personis responsible for)

Compliance Framework & Controls:Support the design and ongoing evolution of the compliance framework;maintainpoliciescontrolsand assurance mechanisms to ensure operational compliance across the organisation

Risk Management:Coordinate organisational risk assessments (individual and company-wide) support themaintenanceof risk registers track mitigations and support risk reporting tothe Leadership Team

Incident Management:Operateincident reportingand managementprocesses ensuringinvestigationsare documented includinginvestigationandroot-cause analysis. Drivetimelyclosure of corrective and preventative actionsandmaintainaudit-ready evidence

Health & Safety Leadership:Oversee the companys H&S environment providing direction frameworks and oversight with the Junior Office Managerowning day-to-day checks maintenanceactivitiesand record-keeping

Third-Party Risk Management:Work with the Internal Systems Manager Partner Managerand relevant Stakeholders to support due diligence activityand own supplier/partner compliance records and ongoing monitoring ensuring all third-party risks are effectively managed

Audit & Certification:Supportthe maintenance ofkey external certifications includingmanagingevidence packs and the internal audit schedule ensuring audits are completed records aremaintainedand corrective and preventative actions arerecorded and actioned

StakeholderCommunication&Engagement:Educate/adviseteams across the business on relevantstandardsregulationsand riskmanagement offering clear practical interpretation of inputs for business processes

Product Compliance:Conduct operational compliance checks for new and evolving products to ensure they meet relevant standards and requirements

Line Management:Provide leadershipguidanceand development for the Junior Office Manager ensuring strong delivery of day-to-day H&Sand office compliance activities

HowSuccessisMeasured

Timelines and completeness

• Third-party reviews completed within SLA

• On-time policy refresh cycle and regulatory adoption milestones

• Risk assessments completed to schedule with high-quality documentation

Audit and accreditation outcomes

• Favourable auditresults:corrective actions closed on time

• Accreditationsmaintainedwithout conditions or withtimelyresolution plans

Operational H&S performance:

• Incident reporting within requiredtimeframes

• CAPA closure within target days

• Completion of H&S risk assessments/inspections; improved leading indicators

Stakeholder feedback and influence:

• Positive feedback on clarityresponsivenessand practicality of guidance

• Demonstrated ability to work autonomously withappropriate escalation; measurable reduction of operational compliance gaps

Person Specification

Work Experience

• 3-5years in operational compliance risk governanceor related fields

• Strong hands-on experience across risk assessments policy governance assurance and third-party risk management

• Practical understanding of information security and data protection controls including familiarity with ISO 27001 and Cyber Essentials and how these frameworks are applied in an operational environment.

• Experiencesupportingor managinginternal/external auditsand regulatory or accreditation interactions

• Strong working knowledge of H&S operational frameworks

Desirable:

• Experience withexternalaccreditation (includingQualityH&S ESG)and/or ISO management system standards

• Experience designing or delivering training

• Exposure to SaaS product compliance requirements

• Prior involvement in operational product compliance checks/market-access requirements

• Familiar with Microsoft Office and BI/reporting tools

• Experiencedesigning and delivering compliance training programmes

Qualifications

• ISO Internal Auditor (desirable)

• NEBOSH certification(desirable)

Key Skills

• Ability to work independently manage competing prioritiesanticipateneeds and drive outcomes at pace

• Strong written and verbal communication skills

• High integrity strong analytical skills and sound judgement

• Abilityto provide constructive challenge and practical guidance; turns insights into actionable recommendations

• High attention to detail and discretion when handling sensitive information; consistentaccurateandhigh-quality record keeping

• Experience coaching or supporting junior colleagues (formal line management experience desirable but not essential)