• Lead strategic planning roadmap development and functional architecture for Field System Management (FSM) Platforms.
• Translate business needs into scalable FSM solutions and improvements.
• Take functional ownership of endtoend field processes and system design.
• Resolve complex technical and business issues across multiple domains and integrations.
• Mentor and guide analysts and cross-functional delivery teams.
• Drive innovation best practice adoption and continuous improvement across the platform.
• Oversee incident triage rootcause analysis and prevention of recurring issues.
• Manage stakeholder expectations and influence senior leaders to align priorities.
• Ensure documentation standards governance and transition processes are strong and consistent.
• Foster excellent customer service for internal and external stakeholders.
• Work alongside the Technical Lead FSM and Technical Lead Integration to ensure full end to end excellence in IT Operations and project delivery.
• Deliver highquality outcomes across BAU projects and enhancement initiatives.
• Roll your sleeves up and build fix and improve existing and new functional outcomes and data flows
• Traverse both the project delivery world and BAU IT Operations driving best practice fixing problems and being a trusted escalation point

Skills and Experience

• Must be an Australian Citizen
• 10 years in FSM application support Functional Lead and Product Management.
• Deep expertise with ServiceNow FSM Oracle FSM custom field solutions and understand integrations (APIs sFTP error handling).
• Proven leadership in both BAU and project delivery environments.
• Strong communication negotiation and stakeholder management skills.
• Demonstrated ability to influence without authority in matrix environments.
• Experience in Defence Telco Transport or Utilities (highly regarded).

Qualifications

• A degree in IT engineering business or equivalent experience.
• Advanced certifications in Agile project management or relevant technical domains (preferred).

About Us

Service Stream is an equal opportunity ASXlisted business that develops and operates Australias essential service networks across telecommunications utilities transport defence and social infrastructure industries. We keep communities connected.

Benefits of working with us include

Flexible working genuine flexibility options available.
Growth national career pathways across multiple business units.
Discounts retail partners including Woolworths Airbnb JB HiFi Bupa and more.
Paid leave parental cultural community service study volunteering and purchased leave.
Culture a workplace that values diversity inclusion and celebrates excellence.

How to apply

Please submit your application using the Apply button where youll be directed to create a profile in our recruitment system.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability or neurodivergence members of the LGBTIQA community Veterans and individuals from all diverse backgrounds.

Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process please contact

How to Apply