• Own the functional strategy roadmap and architecture for our Field Service Management (FSM) platform.
• Translate business needs into scalable process and system improvements that deliver measurable value.
• Provide end-to-end functional ownership of field processes data flows and solution design.
• Lead troubleshooting across domains and integrationsconnecting the dots between business impact and technical root cause.
• Mentor analysts and cross-functional delivery teams lifting capability through coaching and practical guidance.
• Drive innovation best-practice adoption and continuous improvement across the platform.
• Own incident triage and escalation including root-cause analysis and prevention of recurring issues.
• Partner with stakeholders and senior leaders to align priorities manage expectations and make confident trade-offs.
• Strengthen documentation governance and transition practices so changes land smoothly and stick.
• Champion a high-service mindset for internal customers delivery partners and external stakeholders.
• Work closely with the Technical Lead (FSM) and Technical Lead (Integration) to deliver end-to-end excellence across IT Operations and project delivery.
• Deliver high-quality outcomes across BAU projects and enhancement initiativesbalancing speed stability and value.
• Stay hands-on: build fix and improve functional solutions workflows and data flows.
• Be the trusted escalation point across delivery and BAU bringing calm structure to complex problems.

What youll bring

• Australian Citizenship (required).
• 10 years experience across FSM product/functional leadership and enterprise application support.
• Deep FSM expertise (e.g. ServiceNow FSM Oracle FSM and/or bespoke field solutions) and a strong understanding of integrations (APIs sFTP monitoring and error handling).
• Proven leadership in both BAU operations and project delivery with a bias for action and continuous improvement.
• Excellent communication and stakeholder management skillsable to simplify complexity and build alignment.
• Confidence influencing outcomes in a matrix environment (influence without authority).
• Experience in Defence Telco Transport or Utilities is highly regarded.

Qualifications

• Degree in IT engineering business (or equivalent practical experience).
• Certifications in Agile project management or relevant technical domains are preferred.

About ServiceStream

Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential service networks across telecommunications utilities transport defence and social infrastructure. We keep communities connectedand were proud of the work we do.

Why youll like working here

• Flexible working: genuine flexibility options available.
• Growth: national career pathways across multiple business units.
• Discounts: retail partners including Woolworths Airbnb JB Hi-Fi Bupa and more.
• Paid leave: parental cultural community service study volunteering and purchased leave.
• Inclusive culture: we value diversity inclusion and celebrate excellence.

How to apply

Click Apply to submit your application. Youll be prompted to create a profile in our recruitment system.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability or neurodivergence members of the LGBTIQA community Veterans and people from all backgrounds.

Applications cant be accepted via email. If you require reasonable adjustments during the recruitment process please contact .

How to Apply