Accounts Receivable Specialist, Hospital Operations, College of Veterinary Medicine UTIA
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The College of Veterinary Medicine invites applicants to apply for the position of Accounts Receivable Specialist located in the Business Office of Hospital Operations. This position provides a variety of accounts receivable support functions to the Veterinary Medical Center (VMC) and to the Supervisor Accounts Receivable in the areas of billing collections and accounts receivable management for all Clinical Services (services provided for client owned patients). This represents approximately 35114 patients treated last year. This position also assists with collections of VMC Referral Services accounts receivable and collections of CVM departmental accounts receivable.
Responsibilities
Accounts Receivable Billing Collections Account Management:
- Monitor ticket system (group email tracking system) for incoming payment requests to Accounting & Business Services; contact clients process payments post to accounts and send receipts
- Monitor recently discharged clients with no payment. Contact clients for payment by phone; process payments post to accounts and send receipts
- Review monthly aging reports follow up on delinquent accounts with phone calls and attempt to collect per policy and procedure
- Submit monthly accounts receivable reports to Supervisor Accounts Receivable
- Identify and notify Supervisor of necessary adjustments or corrections to accounts
- Assist with processing of miscellaneous departmental receivables
- Assist with checks received in mail process
- Assist with online payments process
- Consult with and advise Supervisor regarding problem accounts
Accounts Receivable- Client Support:
- Create ticket in tracking system for any billing inquiries from clients
- Compose correspondence to clients regarding accounts to answer questions reply to emails provide receipts
- Maintain records of all client communications and collection efforts
- Compile documentation of any client disputes to present to Supervisor and Clinic Director or Department Head for review of account
- Make corrections to client demographics when found: address phone spelling etc.
- Discuss known payment issues with clinicians upon request
- Work closely with Accounting Specialists on past due accounts for Clinical Services and Referral Services
Departmental Liaison and Other Responsibilities:
- Assure compliance with collections laws regulations UT Fiscal Policy and CVM policies & procedures
- Assist with implementation of new procedures
- Make recommendations regarding departmental/VMC policies and procedures
- Collect and analyze statistical data and report to Supervisor Accounts Receivable
- Provide detailed accounting reports to Supervisor Accounts Receivable as requested
- Perform backup assistance in the absence of departments regular staff members
- Assist with interview process for new employees make recommendations to Supervisor and assist with training of new employees when necessary
- Work with Client Services Health Information Clinic Director and Department Heads regarding accounts
- Work with CVM departmental bookkeepers UTIA personnel Central Cashiers Office Internal Audit Treasurers Office other UT departments
- Work with external agencies and individuals to include Humane Societies Police Departments State Agencies such as TWRA Animal Welfare Leagues Referring Veterinarians insurance agencies debt reduction agencies collection agencies
- Other responsibilities as requested by Supervisor Accounts Receivable
Qualifications
Required Qualifications:
- Education:
- High school diploma or GED
- Experience:
- Minimum one-year related accounting experience or administrative office experience.
- Knowledge Skills Abilities:
- Excellent computer skills to include Microsoft applications particularly Excel and Word.
- Knowledge of basic accounting procedures.
- Proficient with 10-key calculator.
- Should possess excellent customer service and communication skills.
- Must be detail-oriented and capable of multi-tasking.
- Must have ability to work independently.
Preferred Qualifications:
- Education:
- Associates degree
- Experience:
- Experience in billing and collections environment or veterinary office/other medical setting preferred.
- Knowledge Skills & Abilities:
- DASH experience is a plus.
- Billing and collections experience preferred.
Work Location:
- Knoxville Tennessee
- On-Site
Compensation and Benefits:
- UT market range: 06
- Find more information on the UT Market Range structurehere
- Find more information on UT Benefitshere
Application Instructions:
To express interest please submit an application with the noted below attachments.
- Resume
- Cover Letter
- List of 3 Professional References
About The College:
The UT College of Veterinary Medicine (UTCVM) located in Knoxville was established by anact of the Tennessee Legislature in 1974 and is part of theUniversity of Tennessee Institute of Agriculture.
UTCVMis one of 33 veterinary colleges in the United States and provides opportunities for Tennessee students while serving pet owners and the livestock industry as well as protecting public health enhancing medical knowledge and generating economic benefits to the state and nation.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Collection calls
- A/R Management
- credit memos
- Past due Account
- General Ledger Accounting
- Accounting
- CMA
- Excel
- Payment Plans
- Account Balances
- Credit Card
- Financial statement
- Special projects
About Company
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for ... View more
