Dispatcher
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Job Summary
Position: Dispatcher
Location: Eads TN
Company: Laboratory Express
About Us
We are a fastgrowing medical logistics provider committed to delivering reliable efficient and timecritical transportation services. Our team coordinates daily vendor operations to ensure timely accurate and professional pickup and delivery support for our customers.
We are seeking a detailoriented and motivated Dispatcher to join our operations this role you will coordinate orders flight schedules and dispatch routes. Communicating with customers vendors and operations personnel to keep operations running smoothly.
Key Responsibilities
- Receive schedule and dispatch orders to vendors based on service expectations.
- Monitor vendor activity track route progress and update status information in company systems.
- Provide realtime support to field operations via phone computer and app communications.
- Communicate delivery updates delays or issues to customers team members and leadership.
- Ensure accurate recordkeeping of orders routes and delivery documentation.
- Resolve route challenges by rerouting or reallocating drivers as needed.
- Complete daily weekly or customerspecific reporting.
- Maintain a professional positive customer service experience in all communications.
Qualifications
- High school diploma or equivalent required.
- Prior experience in dispatching logistics transportation or customer service preferred.
- Strong computer skills including Microsoft Office and webbased dispatching tools.
- Excellent communication skills with the ability to multitask in a fastpaced environment.
- High attention to detail and strong organizational skills.
- Ability to remain calm patient and solutionfocused under pressure.
- Reliable responsible and committed to professional conduct.
- Ability to manage multiple software platforms simultaneously.
Typical Working Conditions.
Lab Express dispatchers work in a climate-controlled call center environment often requiring flexible shifts including evenings weekends or holidays to cover 24/7 operations.
Why Join Us
We are a fast-growing medical logistics company with opportunities for advancement for individuals who excel. Join a team where your contributions directly support operational success and customer satisfaction.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
LABExpress Logistics powered by innovative Application Based technology and unsurpassed service levels created by dedicated, experienced team members About Us Contact Us LabExpress Logistics powered by innovative Application Based technology And unsurpassed service levels
