Technical Implementation Analyst

Join JPMorganChases Client Onboarding and Services (COS) team to deliver seamless high-volume product implementations for marquee clients. Collaborate with internal partners and client technology teams to validate files test integrations and migrate to production with confidence. Grow your expertise across mainframe ISO/EDI and treasury products while driving outstanding client outcomes

Job Summary

Required opener) As a Technical Implementation Analyst within the Client Onboarding and Services (COS) group you coordinate end-to-end product setups testing and production migrations for client integrations. You partner closely with business stakeholders and client technology teams to clarify requirements validate files and ensure readiness against timelines and SLAs. You manage multiple concurrent requests while maintaining rigorous documentation communication and adherence to policies.

Job Responsibilities

• Own client implementation outcomes and drive high satisfaction across engagements.
• Establish clear timelines and maintain comprehensive documentation for each setup.
• Communicate proactively with clients and stakeholders providing regular status updates.
• Solve problems creatively and exercise sound judgment in decision-making.
• Adhere to policies and procedures; meet or exceed established SLAs.
• Escalate and resolve issues promptly to minimize delivery risk.
• Record observations meticulously and escalate findings where necessary.
• Identify gaps and exceptions; recommend practical solutions and mitigations.
• Manage projects by handling multiple requests and collaborating across teams.
• Work independently with minimal supervision while maintaining delivery quality.
• Help clients and internal teams configure products and perform testing per requirements.

Required qualifications capabilities and skills

• Communicate effectively in both verbal and written forms with diverse stakeholders.
• Apply strong logical and analytical thinking with exceptional attention to detail.
• Manage multiple workstreams efficiently with solid time and workload discipline.
• Demonstrate experience in mainframe testing transmissions and file testing (ISO X12 BAI2).
• Understand ISO 20022 EDI and XML message formats for validation and troubleshooting.
• Execute system regression and UAT testing with structured methodologies.
• Hold an engineering degree and bring 2 years in banking/financial services or treasury product implementation with a technical background; show willingness to work evening/night shifts.