Immigration Specialist International Student & Scholar Services (ISSS)

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

International Student & Scholar Services (ISSS) at Emory University is seeking an Immigration Specialist. The position will primarily focus on determining eligibility and issuing immigration documents (I-20s and DS-2019s) for admitted international students as well as monitoring and maintaining the Student and Exchange visitor Information System (SEVIS) and University records. The Immigration Specialist will also coordinate pre-arrival communication and travel signature services and events for Emorys international students and scholars.

KEY RESPONSIBILITIES:

• Analyzes and applies federal immigration regulations and Emory University policies to advise international students scholars faculty their dependents administrators and staff (including one walk-in advising assignment per week) regarding federal immigration and employment regulations Emory resources and related matters.
• Serves as a DSO and ARO for Emory and performs associated duties including ensuring timely resolution of requests alert management and record upkeep in both IOM and SEVIS.
• Uses regulatory training and knowledge to independently analyze interpret and make decisions about student and scholar cases and provides appropriate advice based on analysis.
• Ensures excellent customer/client service for office visitors as well as accurate and timely responses to all inquiries.
• Is responsible for J-1 scholar check in orientation and government records validation processes.
• Analyzes and processes Travel Information Update requests for F and J visa holders.
• Assists with planning and coordination of other ISSS programs and events including OPT workshops student orientations on campus SSN appointments International Coffee Hour and others.
• Coordinates the immigration-document issuance process.
• Evaluates eligibility for I-20s and DS-2019s based on immigration law and analysis of individual student academic and financial circumstances.
• Manages communication and customer service to navigate stakeholders through a multi-stage process and ensure timely resolution.
• Assists ISSS staff with intake of employment-based visa requests (O-1 PR and IGA & Conrad 30) and compliance (LCA tracking H-1B file deactivation etc.).
• Manages express mailing shipments including petitions applications and communication to the US government. Processes incoming mail.
• Creates welcome packets for new exchange visitors.
• Orders office supplies.
• Assists with coordination of facility requests. Supports front desk coordinator as needed.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelors degree in student personnel administration international studies or a related field and one year of related experience or an equivalent combination of education training and experience.
• Must be able to immediately serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) based on F/J federal law training including government online training as evidenced by a certificate of passing and meet government eligibility requirements.
• Demonstrated ability to learn and understand ever-changing complex federal state and local regulations pertaining to foreign nationals and effectively communicate to others.
• Excellent organizational skills and attention to detail.
• Proficiency with Sunapsis international office module and PeopleSoft preferred.
• Excellent written verbal and non-verbal communication skills. Must be able to work with a diverse population in a professional manner maintaining high levels of customer service cross-cultural sensitivity and discretion in handling confidential information.
• Experience living studying or working in a country different from ones own preferred.

PREFERRED QUALIFICATIONS:

• Must be able to work in a professional manner maintaining high levels of customer service cross-cultural sensitivity and discretion in handling confidential information.
• Experience living studying or working in a country different from ones own preferred.
• Effectively collaborate both within and across teams.
• Synthesize information from multiple sources to provide accurate immigration advice.
• Adapt to changing seasonal priorities to maintain excellent customer service and time-sensitive requests.
• Handle sensitive information and maintain detailed and accurate files in accordance with governmental document retention requirements.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services at or call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.