IT End User Services & Desktop Support Engineer
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT End User Services & Desktop Support Engineer
Overview
The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills strong customer service focus and the ability to maintain a secure and reliable technology environment in a fast-paced regulated financial setting.
Responsibilities
- Providing in-person end-user and desktop support resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
- Administering Microsoft Entra ID Active Directory Exchange Online and Microsoft 365 to maintain secure and reliable access to business systems.
- Managing endpoint environments with Intune SCCM and Jamf including provisioning compliance enforcement patching and application deployment.
- Supporting operating systems and hardware across Windows macOS and mobile platforms (with macOS and Linux learnable on the job).
- Leveraging automation (PowerShell Microsoft Graph API and related tools) to reduce manual effort streamline provisioning and improve overall operational efficiency.
- Documenting and refining support processes to improve service quality and reduce recurring issues.
- Applying and enforcing security standards (MFA conditional access endpoint protection) monitoring system health and performance and providing reporting and recommendations to maintain stability and resiliency.
Required Skills
- Bachelors degree required; Computer Science Information Systems or related field preferred.
- 5 years of IT support experience in enterprise environments with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
- Experience with Microsoft Entra ID Active Directory Exchange Online and Microsoft 365.
- Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning with familiarity in code versioning and change control processes.
- Hands-on experience with endpoint management and ITSM platforms (Intune Jamf SCCM Jira Service Management or similar).
- Strong communication skills with proven ability to support users onsite.
- Ability to lift and move IT equipment up to 50 lbs.
Beneficial Skills
- Experience with virtualization and desktop delivery platforms (VMware Hyper-V Citrix Azure Virtual Desktop AWS).
- Scripting and automation beyond core requirements (Python Ansible Terraform or similar).
- Experience with voice video and collaboration platforms (Zoom Microsoft Teams or similar).
- Knowledge of software packaging scripted installations and deployments.
- Experience running technology product initiatives including evaluations requirements gathering business case development and full project delivery.
- Chocolatey Software Packages
- Certifications such as A MCP MCSE CCNA RHCSA (or equivalent).
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
A national securities exchange is coming to Texas. Learn more about the Texas Stock Exchange (TXSE) and our long-term vision for achieving greater alignment for issuers and investors and bringing innovation and competition to the U.S. equity markets.
