Systems Administrator II, Global Operations Support Engineering
Share
Job Location:
Herndon, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Global Operations Support Engineering (GOSE) team is seeking a System Engineer to lead the technical implementation of business automation solutions and AI-driven operational intelligence platforms. This role will serve as the technical backbone for transforming critical infrastructure data into automated intelligent systems that enable the Data Center Community (DCC) organization to prevent customer impact reduce operational burden and continuously improve fleet-wide reliability.
As a System Engineer you will design and build production-grade automation infrastructure lead the productionalization of AI-driven operational tools and establish engineering best practices that scale across the global AWS data center portfolio. You will work at the intersection of infrastructure operations automated solutions and artificial intelligence to create systems that fundamentally change how AWS manages its global infrastructure.
Key job responsibilities
- Influence the teams technical and business strategy by making insightful contributions to team priorities and lead in identifying and solving architecture deficiencies that limit the innovation
- Design and implement production infrastructure for AI-driven operational intelligence platforms and agentic systems including event-driven architectures Lambda functions AgentCore deployments API integrations MCP server deployments and AI orchestration systems that enable autonomous near-real-time actions across the global fleet
- Architect scalable automation solutions and agentic AI systems that integrate across multiple AWS services (Lambda CloudWatch Bedrock AgentCore) and internal systems to eliminate manual processes and enable autonomous workflows
- Develop and maintain MCP (Model Context Protocol) servers and tools that expose data center operational data runbooks and automation capabilities to agentic systems
- Build and maintain AWS infrastructure for automation programs including dedicated AWS accounts IAM roles security configurations deployment pipelines usage logging and authentication systems
- Establish engineering standards best practices and operational excellence patterns for business automation and AI-driven systems including CI/CD pipelines and infrastructure-as-code solutions using CDK/CloudFormation
- Drive proof-of-concept development for new automation ideas and own the productionalization of validated AI proof-of-concepts into production-ready systems with >95% uptime implementing monitoring alerting and observability solutions for automation infrastructure
- Collaborate with Business Intelligence Engineers TPMs and Data Engineers to translate business requirements into technical solutions while leading design and code reviews
About the team
The Global Operations Support Engineering (GOSE) team is focused on maximizing AWS data center infrastructure availability and operational excellence. We achieve this by optimizing labor utilization deep diving event and incident analysis developing data engineering and business intelligence solutions deploying business automation and managing global operational improvement initiatives.
We transform critical infrastructure data into actionable intelligence that enables the Data Center Community (DCC) organization to prevent customer impact reduce operational burden focus on highest-impact activities and continuously improve fleet-wide reliability and productivity. Through our comprehensive monitoring analysis reporting and program/project management we serve as the analytical backbone that drives continuous improvement in operational excellence across the global data center portfolio.
The team operates at the intersection of infrastructure operations data engineering and artificial intelligencebuilding systems that fundamentally change how AWS manages its global infrastructure at scale.
- 5 years of systems engineering experience
- Bachelors degree in Systems Engineering Computer Science or related field or relevant work experience
- Experience in site reliability engineering (SRE) systems engineering systems administration DevOps security administration or network administration
- Experience in any of the following: Python Java Perl PHP Ruby Bash Shell or equivalent
- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability scalability and security
- Experience working in 24/7 production environment
- Experience with service-oriented architecture and web services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Global Operations Support Engineering (GOSE) team is seeking a System Engineer to lead the technical implementation of business automation solutions and AI-driven operational intelligence platforms. This role will serve as the technical backbone for transforming critical infrastructure data into automated intelligent systems that enable the Data Center Community (DCC) organization to prevent customer impact reduce operational burden and continuously improve fleet-wide reliability.
As a System Engineer you will design and build production-grade automation infrastructure lead the productionalization of AI-driven operational tools and establish engineering best practices that scale across the global AWS data center portfolio. You will work at the intersection of infrastructure operations automated solutions and artificial intelligence to create systems that fundamentally change how AWS manages its global infrastructure.
Key job responsibilities
- Influence the teams technical and business strategy by making insightful contributions to team priorities and lead in identifying and solving architecture deficiencies that limit the innovation
- Design and implement production infrastructure for AI-driven operational intelligence platforms and agentic systems including event-driven architectures Lambda functions AgentCore deployments API integrations MCP server deployments and AI orchestration systems that enable autonomous near-real-time actions across the global fleet
- Architect scalable automation solutions and agentic AI systems that integrate across multiple AWS services (Lambda CloudWatch Bedrock AgentCore) and internal systems to eliminate manual processes and enable autonomous workflows
- Develop and maintain MCP (Model Context Protocol) servers and tools that expose data center operational data runbooks and automation capabilities to agentic systems
- Build and maintain AWS infrastructure for automation programs including dedicated AWS accounts IAM roles security configurations deployment pipelines usage logging and authentication systems
- Establish engineering standards best practices and operational excellence patterns for business automation and AI-driven systems including CI/CD pipelines and infrastructure-as-code solutions using CDK/CloudFormation
- Drive proof-of-concept development for new automation ideas and own the productionalization of validated AI proof-of-concepts into production-ready systems with >95% uptime implementing monitoring alerting and observability solutions for automation infrastructure
- Collaborate with Business Intelligence Engineers TPMs and Data Engineers to translate business requirements into technical solutions while leading design and code reviews
About the team
The Global Operations Support Engineering (GOSE) team is focused on maximizing AWS data center infrastructure availability and operational excellence. We achieve this by optimizing labor utilization deep diving event and incident analysis developing data engineering and business intelligence solutions deploying business automation and managing global operational improvement initiatives.
We transform critical infrastructure data into actionable intelligence that enables the Data Center Community (DCC) organization to prevent customer impact reduce operational burden focus on highest-impact activities and continuously improve fleet-wide reliability and productivity. Through our comprehensive monitoring analysis reporting and program/project management we serve as the analytical backbone that drives continuous improvement in operational excellence across the global data center portfolio.
The team operates at the intersection of infrastructure operations data engineering and artificial intelligencebuilding systems that fundamentally change how AWS manages its global infrastructure at scale.
- 5 years of systems engineering experience
- Bachelors degree in Systems Engineering Computer Science or related field or relevant work experience
- Experience in site reliability engineering (SRE) systems engineering systems administration DevOps security administration or network administration
- Experience in any of the following: Python Java Perl PHP Ruby Bash Shell or equivalent
- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability scalability and security
- Experience working in 24/7 production environment
- Experience with service-oriented architecture and web services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 104500.00 - 160000.00 USD annually
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
