Senior Support Analyst

Strength in Trust

OneTrusts mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldnt slow teams downit should accelerate whats possible. This led us to develop the first technology platform for responsible data use in 2016. Today with AI representing the latest and most impactful expansion of data yet OneTrust is once again redefining what responsible innovation looks like. OneTrust the AIReady Governance Platform unifies regulatory intelligence automation and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

Your Mission

• Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue.
• Actively and autonomously manage a varied workload of customer support cases keeping customers regularly updated on progress.
• Collaborate across OneTrust including with our product teams to troubleshoot issues identify root causes and provide solutions.
• Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours completing regular release training etc.
• Build privacy industry expertise including maintaining CIPP/E / CIPM certifications.
• Contribute more broadly to the OneTrust support community including creating knowledge articles and process improvements.
• Work independently to manage your time and commitments while meeting agreed performance.
• Step into and take over escalated cases from Associate/Support Analyst levels and where the customer is unhappy or the solution is unclear.

Your Experience Includes

• Degree higher education qualification or 5-7 years work experience in a similar role.
• Either demonstrated experience working with the OneTrust Privacy platform or relevant technical skills e.g. web/mobile development stack (HTML CSS Javascript React) APIs/integrations.
• Ability to learn rapidly and master the OneTrust Privacy platform.
• Complex analytical problem-solving skills.
• Continuous improvement mindset and ability to contribute to process improvement.
• Highly developed written and verbal communication skills with ability to effectively communicate complex information in accessible language via phone video and e-mail.
• Ability to work with and troubleshoot complex web-based software suites.
• Working knowledge of development processes different operating systems browsers and programming languages.
• Flexible attitude and willingness to work alternative shift patterns e.g. late shifts weekends to support coverage new releases.

Extra Awesome

• Privacy industry experience or CIPP/E / CIPM certified.
• Language skills (French German Spanish Portuguese).
• Familiarity with IAB TCF 2.0 framework.
• Familiarity of privacy ethics security compliance or sustainability concepts or industry trends
• Working knowledge of containerization orchestration and related infrastructures such as Docker Kubernetes OpenShift.
• Basic Knowledge of relational databases such as MySQL.
• Knowledge of public cloud infrastructure such as AWS Azure and Google Cloud (AKS EKS GKE Drivers Storage VPN Subnets).
• Linux and Windows Administration skills.
• Experience with HTML CSS Javascript.

Where we Work

We are embracing an office-first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @ email address. You may also receive legitimate emails from @. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @ email address. For more information or if you have been targeted please reach out to .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.