Desktop Support Engineer- Associate System Administrator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Associate System Administrator
Education: or equivalent
Experience: 5 Years
Location: Mumbai
Key Skills: 5 years of experience as Desktop Support Engineer
Required Skills:
Roles and Responsibilities:
You will be reporting to Manager and work on the tasks assigned.
You will be responsible for configuring projects documentation and performance tuning monitoring troubleshooting laptops desktops
Ensure you meet the deadlines and the SLAs.
You will serve as the first point of escalation for the users.
Prepare and update documents for the customer tasks whenever required.
Document all the issues and their solutions for future references.
You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours.
Bring highly complex and highly sensitive issue into notice of the manager.
Must Have:
Needs to have at least 5 years of experience on desktop laptops hardware/ software troubleshooting
Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours if required.
Willing to work extended hours for supporting projects and troubleshooting issues
Must have the strong communication skills to deal directly with business and development teams.
Must have strong technical skills to manage and take ownership of technical projects without any assistance.
Expert in Troubleshooting any kind of issue.
Proficient solving problems hardware problems with desktops laptops
Proficient with MS Windows 10 11 MS Office 365 Active Directory
Knowledge on Active Directory ServiceNow Asset management network troubleshooting
Must be proactive and self-motivated and not wait for direction.
Must be easily understood and possess excellent English communication skills both verbal and writing skills.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leadi ... View more
