IT Technical Lead

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

Were looking for a technically strong IT Technical Lead to join our lean IT Operations team. This is a hands-on role with real scope - youll be trusted to own critical programmes end-to-end build automation that genuinely reduces toil and act as a technical authority across projects that span the full business.

Youll report directly to the Head of IT Operations and work closely with Engineering Security Legal and People teams. If you enjoy solving hard technical problems building things that scale and seeing your work have a direct impact on a company people love - this is the role for you.

What Youll Do

Build and ship automations that actually matter

• Identify manual bottlenecks across IT Operations and design smarter automated workflows - from user provisioning and licence management to compliance reporting and support triage

• You wont just be maintaining systems; youll be building the scalable foundations we need as the business grows

• Own your automations end-to-end - design build document and maintain them so theyre resilient and understood by the whole team

Drive our most critical technical programmes

• Lead complex cross-functional IT programmes from initiation through to delivery coordinating across Engineering Security and wider business stakeholders

• Own compliance and certification workstreams ensuring controls evidence and audit readiness are maintained to a high standard

• Drive tooling strategy and rationalisation initiatives working with department leads to reduce complexity and realise cost savings across the business

Keep projects moving and stakeholders in the loop

• Own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review

• Be a clear and reliable communicator with stakeholders across Engineering Legal Finance and People - translating technical complexity without losing the detail

• Support the Head of IT Operations in planning and prioritising the teams workload as the function scales

What Youll Bring

We value different perspectives and a variety of backgrounds. Technical depth matters but we care just as much about your mindset - the way you approach problems the rigour you bring to your work and your drive to build things that last.

Wed love to hear from you if:

• You have solid hands-on experience in an IT technical or infrastructure role - youre comfortable building the bridge yourself not just speccing it out

• You have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations

• You understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls evidence and audit readiness

• Youre experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level

• Youre comfortable working directly with APIs webhooks and lightweight scripting (Python Bash or similar) - you enjoy getting into the details

• Youre highly organised write clear documentation and hold yourself to a high standard without being prompted

• Youre a calm clear communicator who can hold your own in a room with senior stakeholders

Bonus points (but not required) for:

• Experience supporting or integrating systems through an M&A process

• Familiarity with tools like Zapier JumpCloud Jamf or Okta

• A background in high-growth tech or edtech environments

• Exposure to GDPR and data protection compliance in a technology context

What We Offer

• A genuinely high-impact role - youll own programmes that touch the whole business not just tickets in a queue

• A lean collaborative team where your judgement is trusted and your work is visible

• The chance to build and shape how IT Operations scales at a fast-growing edtech company

We value what you bring. At Multiverse we are committed to building a team that reflects the diversity of the world we live in. We are actively working to improve diversity within our technical departments.

Not a perfect match Apply anyway. Research shows that while some candidates apply for roles when they meet a portion of the criteria they often only apply if they meet every single requirement. We dont want you to miss out. If you are passionate about this role and have a solid technical foundation but dont check every single Bonus box please still submit your application. We hire for potential mindset and the unique perspective you bring.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.