ServiceNow App Dev Eng, OTS Delivery Software Engineering (DSE)
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
As a member of the OpsTech Solutions application development team for ServiceNow you will be at the forefront of IT service delivery collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.
OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration maintenance and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration creating workflows data management scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple addition youll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities
The ServiceNow App Dev Engineer will contribute and provide leadership to the following core team areas of focus:
Perform technical administration and maintenance of ServiceNow IT Business Management.
Work on identifying platform level optimization opportunities to improve overall user experience such as page load latency reduction.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Lead ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates patches and configuration changes.
Provide user training related to ServiceNow processes policies and procedures.
Mentor team members on project planning design and estimating activities in ServiceNow IT Business Management.
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill sets. If youre passionate about this role and want to make an impact on a global scale please apply!
- Bachelors degree in Information Management Informatics Information Technology Computer Science Computer Engineering or other related discipline
- Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
- 3 years of direct experience with the ServiceNow platform as an administrator developer and/or comparable role.
- 5 years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.
- Experience with written and verbal communication and presentation
- Experience working on ServiceNow platform maintenance and optimization activities such as release management and page load time latency improvement.
- 6 years experience in multiple areas of technology including application administration configuration and/or data services.
- 6 years of experience with Agile scrum/Kanban methodology.
- Experience with JavaScript Perl or PHP is strongly preferred.
- Experience with web service integrations using REST SOAP etc.
- ITIL Foundation certified or related experience preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration maintenance and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration creating workflows data management scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple addition youll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities
The ServiceNow App Dev Engineer will contribute and provide leadership to the following core team areas of focus:
Perform technical administration and maintenance of ServiceNow IT Business Management.
Work on identifying platform level optimization opportunities to improve overall user experience such as page load latency reduction.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Lead ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates patches and configuration changes.
Provide user training related to ServiceNow processes policies and procedures.
Mentor team members on project planning design and estimating activities in ServiceNow IT Business Management.
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill sets. If youre passionate about this role and want to make an impact on a global scale please apply!
- Bachelors degree in Information Management Informatics Information Technology Computer Science Computer Engineering or other related discipline
- Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
- 3 years of direct experience with the ServiceNow platform as an administrator developer and/or comparable role.
- 5 years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.
- Experience with written and verbal communication and presentation
- Experience working on ServiceNow platform maintenance and optimization activities such as release management and page load time latency improvement.
- 6 years experience in multiple areas of technology including application administration configuration and/or data services.
- 6 years of experience with Agile scrum/Kanban methodology.
- Experience with JavaScript Perl or PHP is strongly preferred.
- Experience with web service integrations using REST SOAP etc.
- ITIL Foundation certified or related experience preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 115800.00 - 160000.00 USD annually
Required Experience:
IC
Key Skills
- Digital Marketing
- Graduate Engineering
- ASP.NET
- ABAP
- Client Services
- ERP
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
