SR. TECHNICAL CONSULTANT

Role: SR. TECHNICAL CONSULTANT
Location: Toronto (REMOTE)

What are the top 3 skills required for this role

1. ServiceNow HRSD

2. Coding

3. Servicenow ITSM

Lead the design configuration and implementation of ServiceNow HRSD solutions including HR Case Management Knowledge Management Lifecycle Events and Employee Center experiences.

Translate HR business requirements into secure scalable technical solutions aligned with ServiceNow best practices.

Configure workflows record producers HR services assignment rules and scoped application features within HRSD.

Design build and maintain integrations between ServiceNow HRSD and external systems (e.g. HRIS/HCM platforms identity providers document management and other enterprise systems).

Develop and support integrations using REST/SOAP APIs IntegrationHub Flow Designer and scripted solutions.

Ensure data integrity error handling logging and performance for high-volume HR transactions.

Act as a technical advisor to stakeholders providing guidance on platform capabilities integration strategies and architectural decisions.

Lead technical design workshops and support agile delivery activities including story grooming solution design testing and deployments.

Provide mentorship and technical guidance to junior consultants and development team members.

Ensure HR data privacy and access controls are implemented according to financial-services security and compliance standards.

Support release management code promotion and platform upgrades while minimizing business disruption.

Document technical designs configurations and integration patterns to support long-term maintainability.

5 years of hands-on ServiceNow implementation experience with strong focus on HRSD.

Proven experience delivering integration-heavy ServiceNow solutions in complex enterprise environments.

Strong scripting skills using JavaScript including Business Rules Script Includes Client Scripts and Flow Designer.

Hands-on experience with REST/SOAP APIs IntegrationHub spokes and external system connectivity.

Experience working with authentication and security patterns (SSO role-based access data segregation).

Ability to troubleshoot complex technical and integration issues across multiple systems.

Strong client-facing consulting skills with the ability to explain technical concepts to non-technical stakeholders.

Experience working in regulated industries (banking or financial services preferred).

Comfortable operating in agile delivery models and fast-paced enterprise environments.

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)

ServiceNow CIS HR Service Delivery

Additional ServiceNow micro-certifications related to integrations or employee workflows