Casino Host- Reactivation Specialist Caesars Palace LV
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Casino Host Reactivation Specialist is responsible for re-engaging reactivating and rebuilding relationships with inactive or lapsed players across Caesars Entertainments eight Las Vegas properties. This role is exclusively focused on executing a structured high-touch outbound contact strategy using Salesforce to drive incremental visitation gaming revenue and overall market share.
The ideal candidate is results-driven disciplined and comfortable managing a large portfolio of customers with a focus on personalized outreach service recovery and targeted offer deployment.
Responsibilities
Customer Reactivation & Relationship Building
- Proactively contact inactive and low-engagement customers to reactivate visitation and rebuild long-term loyalty.
- Execute a consistent strategic outreach cadence through Salesforce utilizing phone email text and other approved channels.
- Personalize communication based on customer play history property preferences and behavioral insights.
- Identify opportunities to reintroduce guests to Caesars Entertainments Las Vegas offerings including gaming hotel entertainment dining and events.
Salesforce Management & Contact Strategy Execution
- Utilize Salesforce as the primary platform for all contact activity documentation and follow-up scheduling.
- Maintain accurate and complete customer records ensuring all interactions and outcomes are logged in real time.
- Manage assigned contact lists and daily activity targets following established KPIs and outreach guidelines.
- Build call campaigns track pipeline progress and measure reactivation success through Salesforce analytics.
Market & Property Promotion
- Act as a brand ambassador for Caesars Entertainments eight Las Vegas properties with deep knowledge of property amenities promotions program changes entertainment offerings and events.
- Communicate compelling value propositions to drive market visitation and cross-property trial.
- Leverage property-wide promotions casino events and targeted offers to incentivize return play.
Collaboration & CrossFunctional Support
- Work closely with Player Development Casino Marketing and Analytics teams to identify segments and customers with high reactivation potential.
- Provide feedback on customer trends offer attractiveness and barriers to reactivation.
- Coordinate with hosts and marketing partners to ensure a seamless guest experience upon return visitation.
Qualifications
- 35 years of experience in casino marketing player development sales hospitality or customer engagement preferred.
- Strong communication persuasion and relationshipbuilding skills.
- Highly organized with the ability to manage large customer portfolios and daily outreach quotas.
- Salesforce experience strongly preferred; CRM proficiency required.
- Resultsdriven mindset with the ability to meet and exceed performance metrics.
- Knowledge of gaming industry operations and loyalty programs (e.g. Caesars Rewards) is a plus.
- Must be at least 21 years of age and eligible to obtain a Gaming Sheriffs Card.
- Must comply with companys appearance standards.
KEY COMPETENCIES
- Customer-Centric Approach: Ability to connect with guests and rebuild trust.
- Sales & Outreach Skillset: Confident in outbound calling and reactivation tactics.
- Technical Proficiency: Comfortable using Salesforce for workflow management.
- Market Awareness: Strong understanding of Las Vegas gaming and hospitality offerings.
- Self-Motivated: Able to work independently with discipline and consistency.
ADDITIONAL QUALIFICATIONS
- Must be able to move in and around the Casino/Hotel areas and other special event promotion locations the entire shift.
- Must have manual dexterity to be able to operate the following equipment: computer telephone photocopy machine fax machine ten key printer and video poker/slot machines.
- Must be able to tolerate areas containing secondhand smoke.
- Must be able to stand and walk for long periods.
- Must be able to bend stoop crouch kneel twist balance and work at a desk.
- Must be able to lift and carry up to 25 pounds.
- Respond to visual and aural cues.
- May work outdoors.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Help us roll out the red carpet at Caesars Palace! ; This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. ; If you have a passion for delivering personalized service in an ex ... View more
