Mailroom Associate

Mailroom Associate

Lake Mary FL 32746 On-site

Keep operations moving. Deliver exceptional service. Support daily business functions.

SPS Global is seeking a Mailroom Associate to manage onsite mailroom and business service center operations in Lake Mary FL. This role ensures accurate mail processing efficient shipping and receiving and a consistently high level of customer service for client employees and SPS team members.

Youll play a key role in maintaining operational flow while representing the company with professionalism and attention to detail.

What Youll Do:

This role focuses on mail operations service excellence and business support.

• Mail & Shipping Operations
  • Receive sort and log inbound mail and packages
  • Process outgoing shipments and verify packing documentation
  • Track deliveries using chain-of-custody systems
  • Distribute mail and notify employees of deliveries
  • Determine appropriate shipping methods and packing materials
  • Operate postage meter folding/inserting machines and copy equipment
• Office & Business Support
  • Maintain accurate records of mail and shipping activity
  • Submit service requests and work orders as needed
  • Monitor and replenish office supply inventory
  • Maintain a clean and organized Business Service Center
  • Provide reception concierge or hospitality coverage when required
  • Proactively seek additional tasks during downtime
• Client & Employee Service
  • Deliver consistent 5-star customer service
  • Serve as point of contact for mail and package inquiries
  • Build professional relationships across teams
  • Maintain professionalism and composure in all interactions
  • Train backup staff and provide guidance on procedures
  • Escalate sensitive matters when appropriate

What You Bring:

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proficiency in MS Office and office technology
• Understanding of shipping and receiving procedures
• Strong organizational and problem-solving abilities
• Ability to work independently with minimal supervision

What Were Looking For:

• High School Diploma or equivalent
• Ability to work assigned hours determined by management
• Professional demeanor and service-driven mindset
• Ability to learn and navigate required computer systems
• Adherence to company policies and procedures

Preferred

• 2 years of prior work experience
• Experience in mailroom office services or shipping/receiving environments

Physical Requirements

• Regular walking standing bending kneeling and sitting
• Ability to lift or move 40 lbs. frequently
• Ability to move packages via wheeled cart (up to 60 lbs. capacity)
• Manual dexterity to operate office equipment

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.