Cluster Reservations Agent
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Process all cluster reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify all reservation information with callers to ensure accuracy. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Perform general office duties related to reservations. Troubleshoot resolve and document guest issues and concerns or escalate/refer to appropriate individual.
Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; provide assistance to coworkers ensuring they understand their tasks. Develop and maintain positive working relationship with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
DUTIES & RESPONSIBILITIES
Safety and Security
- Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
- Report work related accidents or others injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of propriety materials and information.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Communication
- Provide assistance to coworkers ensuring they understand their task.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Speak to guests and co-workers using clear appropriate and professional language.
- Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Actively listen to and consider the concerns of other employees responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and/or cost-savings.
Physical Tasks
- Move lift carry push pull and place objects weighing less than or equal to 10 pounds with assistance.
Other
- Performs other duties as assigned to meet the business need
Candidates Profile:
Experience:
- At least 1 year of related work experience
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
