Clinical Services Liaison RN

Bridgeport, WV - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Clinical Services Liaison

Department: Hospice Adult Day and Companions and Homemakers

Supervisor: Director of Hospice

Effective Date: 3/4/26

Job Objective:

The Client Services Liaison serves as the primary relationship manager for prospective and current clients and families across Hospice (Home Care) Adult Day programs and Companions and Homemakers. This role is responsible for facilitating seamless access to services supporting referral development strengthening community partnerships and ensuring an exceptional client and family.

Minimum Qualifications:

Education: Bachelors degree in Healthcare Administration Social Work Marketing Nursing or related field preferred

Experience: 35 years of experience in healthcare hospice home care adult day or community-based services. Experience in admissions intake marketing or client relations preferred

Licensure: Connecticut Registered Nurse and CT Drivers License

Core Competencies:

Relationship Builder
Customer/Client Focus
Compassion & Emotional Intelligence
Collaboration
Problem Solving
Results & Growth Orientation

Essential Job Functions:

Client & Family Engagement

Serve as a central point of contact for clients families referral sources and community partners
Provide education on Hospice Companions and Homemakers and Adult Day services eligibility and benefits
Conduct intake discussions and coordinate next steps with clinical and program teams
Support clients and families through transitions addressing concerns and ensuring satisfaction

Referral Development & Community Outreach

Build and maintain strong relationships with hospitals physicians skilled nursing facilities community organizations and other referral partners
Represent the organization at community events networking opportunities and educational programs
Track referral activity and collaborate with leadership on growth strategies

Care Coordination Support

Partner with interdisciplinary teams to facilitate smooth admissions and service initiation
Ensure accurate and timely communication between referral sources clients and internal teams
Monitor client experience and escalate issues to appropriate leadership as needed

Program Promotion & Education

Promote awareness of Hospice philosophy Companions and Homemakers services and Adult Day programming
Deliver presentations and informational sessions to community groups and partners
Support marketing initiatives and outreach campaigns
Frequent local travel to referral sources community events and partner sites; combination of office community and program environments

Documentation & Reporting

Maintain accurate records of inquiries referrals and outreach activities
Provide regular reports on referral trends community engagement and opportunities for growth
Other related duties as assigned.

Physical and Mental Requirements:

Ability to sit or stand for long periods of time.
Ability to speak clearly and be understood.
Able to hear sounds with some background noise such as the phone intercom etc.
Visual acuity to see a computer and read printed documents.
Strong understanding of Hospice philosophy and community-based care models
Excellent interpersonal communication and relationship-building skills
Ability to navigate sensitive conversations with empathy and professionalism
Strong organizational and follow-through skills
Proficiency with EMR/CRM systems and Microsoft Office
Ability to understand and relate to the reasons behind several related concepts.
Ability to perform tasks which require hand eye coordination such as keyboard skills writing or picking up paper.

Environmental Conditions:

Rare exposure to blood body tissue or fluids.
Possible exposure to high/low temperatures.

This job description is not designed to cover or contain every possible listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EOE/MFVD

Job Title: Clinical Services LiaisonDepartment: Hospice Adult Day and Companions and HomemakersSupervisor: Director of HospiceEffective Date: 3/4/26 Job Objective:The Client Services Liaison serves as the primary relationship manager for prospective and current clients and families across Hospice (H...