Project Manager
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Job Location:
Rockville, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
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The consultant shall provide comprehensive End User Support Services to client in support of its mission to improve health and achieve health equity through access to quality services a skilled health workforce and innovative programs.
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These services ensure that clients personnel whether working onsite remotely or in regional locations have reliable secure and efficient access to the information technology resources necessary to perform their duties.
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Under the direction of clients department the consultant shall deliver all operational and technical support required to sustain end user computing environment.
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The consultant shall perform frontline (Tier 1 and Tier 2) and engineering level functions necessary to maintain system stability security compliance and user satisfaction.
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The consultant shall also collaborate with IT Service Desk which provide shared service Tier 1 support for managed systems (e.g. Microsoft 365 email and network connectivity) and afterhours helpdesk coverage.
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The consultant shall ensure a seamless transition and escalation process for all service requests originating from Tier 1 or the ServiceNow IT Service Center.
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Serves as the contractors primary point of contact with leadership the COR and the Contracting Officer.
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Responsible for overall contract performance staffing deliverable quality and Service Level Agreement (SLA) compliance.
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The Project Manager shall oversee daily operations lead performance reviews and ensure all contract objectives and reporting requirements are met.
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
