Vice President Program Manager
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Shape the future of client service by driving inquiry management and transformation at scale. Be at the heart of strategic planning and execution partnering with business product and technology to deliver measurable outcomes. Unlock your potential by building datadriven business cases optimizing delivery and fostering a highperforming collaborative culture. Make your mark by aligning portfolios to strategy and improving client and operational experiences.
Job Summary
As a Program and Project Manager within Client Onboarding and Service in Global Banking you lead strategy development and multiphase initiatives that advance inquiry management and service excellence. You partner with senior leaders to define the vision and roadmap build datadriven business cases and translate discovery into product execution backlogs. You ensure objectives and key results are captured and delivered promote team health and transparency and remove impediments to maintain momentum. You collaborate across business product and technology to manage risks and controls while driving consistent highquality execution.
Job Responsibilities
Build strong relationships with business product and technology partners; set clear expectations and communicate progress with clarity.
Cocreate the strategic vision and roadmap for client service; maintain line of sight across the portfolio and book of work.
Lead discovery to understand client journeys and currentstate processes; identify opportunities and capabilities to elevate service.
Develop datadriven business cases and ensure alignment to strategy; guide initiatives from concept through initiation and execution.
Govern portfolio data quality documentation and reporting for accuracy and transparency.
Apply agile project and product management practices; drive process improvement and delivery discipline.
Translate insights into prioritized product execution backlogs and multiphase plans.
Use data storytelling and visualization to articulate benefits value realization and process improvements.
Identify risks early and coordinate with control partners to meet legal compliance and risk requirements.
Maintain team health by promoting collaboration visibility and continuous improvement.
Ensure seamless transitions across the lifecycle and effective change management.
Required Qualifications Capabilities and Skills
Bachelors degree in a relevant field.
Six years of experience in program or project management transformation product or operations delivery.
Proven experience building datadriven business cases and aligning initiatives to strategy.
Demonstrated ability to lead multiphase programs from discovery through execution and value realization.
Proficiency with agile project and product management practices and process improvement.
Strong strategic and analytical orientation with the ability to connect bigpicture goals to actionable plans.
Exceptional written and verbal communication skills; adept at presenting complex concepts to senior stakeholders.
Demonstrated stakeholder management and influence across crossfunctional teams.
Highly organized with the ability to prioritize competing initiatives and maintain attention to detail.
Ability to identify and manage risks and ensure appropriate controls and compliance.
Preferred Qualifications Capabilities and Skills
Four years of people management experience leading highperforming teams.
Experience mapping client journeys and using discovery techniques to inform product backlogs.
Expertise in data storytelling and visualization for executive reporting and decision support.
Handson experience with change management and benefits realization.
Background in inquiry management or client service transformation in complex environments.
Advanced degree or industry certifications in program/project management or process excellence
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
