W Lounge Supervisor
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
W Lounge Supervisor
Role Overview
The W Lounge Supervisor oversees the day-to-day service operations of the hotels luxury cocktail lounge ensuring a seamless guest experience impeccable service standards and smooth coordination between the bar lounge and service team. This role is key in maintaining the refined atmosphere expected of a 5-star property.
Key Responsibilities
- Supervise the service team on the floor ensuring flawless 5 service delivery.
- Oversee guest seating flow and table management to maximize comfort and efficiency.
- Support the bar and service teams in delivering premium cocktails food items and personalized experiences.
- Ensure lounge ambiance meets luxury standards (lighting music cleanliness readiness).
- Handle guest requests complaints and VIP interactions with professionalism and discretion.
- Coordinate with the management team to maintain smooth operations.
- Monitor daily opening and closing procedures and ensure full compliance with hotel standards.
- Perform daily financial closing reconcile POS transactions and ensure accurate reporting.
- Assist with staff coaching on-the-job training and performance follow-up.
- Ensure adherence to hygiene safety and responsible alcohol service regulations.
Qualifications
- 12 years experience in a supervisory role within luxury hospitality. Experience with LQA (Leading Quality Assurance) standards is highly appreciated.
- Strong understanding of 5 service etiquette and guest engagement.
- Excellent communication leadership and team-coordination skills.
- Ability to manage high-volume periods while maintaining a calm luxury environment.
- Knowledge of premium cocktails spirits and lounge-style service is an advantage.
- Professional appearance attention to detail and a guest-focused mindset.
- An European Passport or Dutch Work permit is mandatory!
#LI-OB1
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
